Esmeralda Reyes
Chicago
Summary
Mental Health Technician with expertise in patient communication and crisis intervention. Proven track record in monitoring mental health and facilitating group therapy sessions, leading to improved patient outcomes.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Pawnbroker
Cash America
Chicago
11.2025 - Current
- Assessed pawn items for value and authenticity to ensure fair transactions.
- Ensured the store was kept clean, neat and organized at all times.
- Suggested merchandise tailored to customers' shopping needs and budgets, enhancing customer satisfaction.
- Organized merchandise displays to attract customers and maximize sales opportunities.
Cashier
Firehouse Steak & Lemonade
chicago
02.2025 - 10.2025
- Processed customer transactions with accuracy and speed to enhance checkout experience.
- Trained new team members on cash register operation, stock procedures, and customer service to ensure team effectiveness.
- Provided exceptional customer service to patrons through active listening and engagement, fostering positive shopping experiences.
Mental Health Technician
Saint Anthony's Hospital
Chicago
05.2023 - 02.2025
- Monitored patients' mental health, reporting significant changes to healthcare team to inform treatment adjustments.
- Monitored vital signs of psychiatric patients, providing critical data for ongoing health assessments.
- Responded to crisis situations, employing de-escalation techniques effectively.
- Facilitated group therapy sessions to encourage patient interaction and support.
- Documented patient behavior and progress in electronic health records, ensuring accurate tracking of therapeutic outcomes.
- Supervised visitors entering the facility according to established security protocols.
Education
GED -
Malcom X College
Chicago, ILSkills
- Risk assessment
- Negotiation tactics
- Customer service
- Team collaboration
- Communication skills
- Electronic health records
Languages
Spanish
Native/ Bilingual
Certification
CPR
Timeline
Pawnbroker
Cash America
11.2025 - Current
Cashier
Firehouse Steak & Lemonade
02.2025 - 10.2025
Mental Health Technician
Saint Anthony's Hospital
05.2023 - 02.2025
GED -
Malcom X College