Esmeralda Lopez
Aurora
Summary
Receptionist with expertise in front desk operations, guest relations, and issue resolution. Demonstrates exceptional computer proficiency and telephone etiquette. Proven ability to enhance office productivity through effective multitasking and organizational skills. Experienced in providing comprehensive administrative support to executives and departments, with a focus on improving operational efficiencies.
Overview
5
5
years of professional experience
Work History
Server
Bien Trucha
Geneva
02.2023 - 09.2024
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and drink orders accurately and efficiently.
- Maintained cleanliness and organization of dining area throughout shifts.
- Educated customers on menu items and daily specials with enthusiasm.
- Assisted in training new servers on restaurant procedures and service standards.
- Resolved customer concerns promptly to enhance dining experience at the restaurant.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Stayed informed about daily specials, new menu items, promotions.
Assistant Administrator/Receptionist
Grothman Clinic of Chiropractic
Aurora
05.2021 - 12.2022
- Coordinated patient scheduling and appointment confirmations to optimize clinic operations.
- Facilitated effective communication between patients and chiropractic staff.
- Maintained accurate documentation of patient records and billing processes.
- Organized clinic events and outreach initiatives to enhance patient engagement.
- Provided exceptional customer service by professionally addressing patient inquiries.
- Managed office supplies inventory, ensuring timely ordering and restocking.
- Oversaw data entry tasks into company database system and maintained filing systems.
- Generated weekly reports using MS Office Suite to track project progress.
Key Holder Supervisor
Swarovski
Aurora
02.2020 - 05.2021
- Managed cash handling procedures, ensuring accurate bank deposits and security compliance.
- Analyzed weekly sales reports to identify trends and address operational issues.
- Implemented loss prevention measures, effectively safeguarding against theft and fraud.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained and mentored new employees on customer service standards and procedures.
- Facilitated communication between corporate headquarters and local stores for alignment.
- Accomplished sales goals through engaging customers and promoting special items.
- Assisted in inventory management by tracking stock levels and placing orders.
Education
High School Diploma -
West Aurora Highschool
Aurora, IL05-2019
Skills
- Order management and inventory control
- Customer engagement and relations
- Food safety compliance
- Table service and hospitality
- Patient scheduling and record management
- Data entry and records management
- Staff training and development
- Problem solving and conflict resolution
- Effective communication skills
- Time management and prioritization
- Cash handling and financial transactions
- Appointment scheduling and coordination
- Front desk operations and customer service
- Microsoft Office proficiency
- Attention to detail in tasks
- Team collaboration and support
Affiliations
- I enjoy Volunteering for annual church activities.
- I help out part time at my parents mexican restaurant.
Languages
Spanish
Native/ Bilingual
Websites
Accomplishments
- HOSA Illinois Historian 2017 and 2018 whose main responsibility was to help prepare thousands of students for there future career in medicine.
Get to know me
- I own and manage my small business called, "Sweets By Esme".
- I enjoy weekly bible studies with my friends and family.
References
References available upon request.
Timeline
Server
Bien Trucha
02.2023 - 09.2024
Assistant Administrator/Receptionist
Grothman Clinic of Chiropractic
05.2021 - 12.2022
Key Holder Supervisor
Swarovski
02.2020 - 05.2021
High School Diploma -
West Aurora Highschool
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