Esmeralda Garcia
Aurora
Summary
Proven Shift Manager at Taco Bell, adept in decision-making and customer service, enhanced team performance through effective training and leadership. Skilled in inventory control and cash handling, I excel in creating positive environments and optimizing operational efficiency. My approach has consistently improved quality assurance and employee skill sets, showcasing a commitment to excellence and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
01.2018 - 01.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
Restocker
Ulta DC
01.2015 - 12.2017
- Checked and pulled defective or expired products from shelves.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Assisted customers in locating products, providing exceptional service while restocking shelves.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Unloaded arriving product stock and moved to store display areas.
- Maintained neat, orderly and safe work space.
Education
GED - Office Administration
Joliet Job Corps
Joliet, IL06.2013
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Punctual and reliable
- Team development
- Quality assurance
- Inventory control
- Supply ordering
- Shift leadership
Certification
Serve Safe
Languages
Spanish
Elementary
Timeline
Shift Manager
Taco Bell
01.2018 - 01.2025
Restocker
Ulta DC
01.2015 - 12.2017
GED - Office Administration
Joliet Job Corps
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