ESHONNA BARNES
Chicago
Summary
I have been recognized by my peers and management for going above and beyond normal job functions and to obtain an opportunity in a reputed organization where I can complement my skills and contribute in the most effective manner. Also, to be an asset and an effective individual to serve a vast range of consumers in the most ethical way possible. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated to leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies. Detail-oriented professional with experience in developing financial models and reports. Offers great budgeting, forecasting and cost analysis skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am also a Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Also Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
13
13
years of professional experience
Work History
Patient Care Technician
Loyola University Medical Center
Maywood
04.2024 - Current
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Provided direct patient care and assistance to healthcare team members.
- Provided emotional support to patients and their families during difficult times.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Ensured that all medical equipment was properly maintained and sterilized.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Helped create a safe environment by following infection control policies.
- Explained treatment procedures to patients and their families.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Prepared patient chart for admission and compiled appropriate paperwork.
Customer Service Representative
Pivital Home Solutions
09.2018 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
Security officer, Security Officer
Titan Company
01.2017 - 12.2018
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Financial Service Representative
LSI INC
08.2017 - 09.2018
- Service a banking transaction on behalf of a credit union or bank by accessing sensitive information and completing/recording the transaction in software
- The key functions of a Financial Service Representative are: view balances and history for checking/savings and other deposit accounts as well as loan accounts, transfer funds, view and explain why funds are on hold and/or when they will be released, re-order new checks, and provide deposit and general loan rates
- Typically a Financial Service Representative will answer approximately 10-12 inbound calls per hour
- Essential Duties and Responsibilities include the following (other duties may be assigned)
- Provide WOW Caller Service - The caller is providing sensitive information
- We need to be patient, get excited or show empathy, but most importantly be engaged in the conversation
- Advised clients on favorable investment opportunities to meet established financial goals.
- Developed and delivered financial presentations to drive client engagement.
- Delivered guidance on financial regulations and requirements.
- Evaluated financial performance of clients and identified potential areas of improvement.
Customer Service Representative
Vanderbilt Medical Center
03.2016 - 12.2017
- Produce lead/supervisor who is highly customer service oriented, organized and possesses strong time management
- My job was to investigate and resolve customer inquiries and complaints
- Cross train and back up other customer services managers
- Attend to all confidentiality requirements at all times
- Trained staff on operating procedures and company services
- Manage work flow to exceed quality service goals
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Cross-trained and provided backup support for organizational leadership.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Crew Member
MARIANO’S
03.2015 - 03.2016
- Serve coffee, serve customers needs, make breakfast sandwiches, and fresh gelato
- Maintain a safe environment, keep store clean.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Worked well with teammates and accepted coaching from management team.
Crew Member
MCDONALDS
05.2012 - 03.2016
- Serve fresh, hot food with a smile in a timely manner
- Resolve quest complaints promptly and professionally
- Serve orders to customers at window and counter tables
- Recover customers order and repeat them back to them in a clear understandable manner.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Backed up servers by setting up trays and completing some food deliveries.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
High School Graduate - Fashion
NORTH LAWNDALE COLLEGE PREP
Chicago, IL06.2015
Skills
- SKILLS & ABILITIES
- Communication
- Fast pace worker
- Packaging/scanning/labeling
- Hardworking
- Reliable
- Quick Learner
- Ambitious
- Cash handling
- Neat, clean professional appearance
- Excellent multitasking
- Comfortable standing for long periods at a time
- Engaging personality
- Proven leader
- Customer service
- Effective problem solver
- Customer focused
- Excellent time management
- Effective work flow management in inventory control
- Account Documentation
- Risk Management
- Sales Goals
- Information Gathering
- Loan Applications
- Cash Handling
- Microsoft Office
- Security Evaluation
- Prospect Leads
Timeline
Patient Care Technician
Loyola University Medical Center
04.2024 - Current
Customer Service Representative
Pivital Home Solutions
09.2018 - 08.2023
Financial Service Representative
LSI INC
08.2017 - 09.2018
Security officer, Security Officer
Titan Company
01.2017 - 12.2018
Customer Service Representative
Vanderbilt Medical Center
03.2016 - 12.2017
Crew Member
MARIANO’S
03.2015 - 03.2016
Crew Member
MCDONALDS
05.2012 - 03.2016
High School Graduate - Fashion
NORTH LAWNDALE COLLEGE PREP