Erykha Young
Riverdale,IL
Summary
Driven Marketing Manager with a proven record at Holyfield Fitness, increasing brand visibility through innovative social media campaigns. Skilled in data analytics and product development, complemented by a strong foundation in customer service and staff training. Effectively boosted sales while fostering client relationships. Also a compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Substitute Teacher, K-12
Kelly Education Services
11.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
Marketing Manager
Holyfield Fitness
10.2022 - Current
- Create promotional campaigns to increase sales
- Collaborate with staff to develop and execute marketing strategies based on the company goals and priorities
- Maintained relationships with clients and partners to expand reach
- Create content for website, blog posts, and social media accounts
- Utilized social media to increase brand visibility
- Developed more product that I believe best fit our audience
- Ensured that we reach our sales goals and traffic.
Front Desk Receptionist
Blue Cap
08.2021 - 10.2022
- Greeted and welcomed visitors in a professional manner while managing multiple tasks
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed.
Assistant Store Manager
Kohls
08.2020 - 07.2021
- Supervised cash handling processes to ensure accuracy of transactions.
Customer Service Representative
Walmart
03.2018 - 02.2020
- Managed all customer inquiries and complaints in a professional and timely manner
- Maintained store environment for customers and employee safety
- Provided training to new employees on company policies and procedures
- Floor sets following plan-o-grams to update store appearance
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained cleanliness of the checkout area by cleaning and dusting
- Built and maintained positive working relationships with coworkers
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
Education
High School Diploma -
Thornton Township High School
06.2020
Skills
- Social Media Marketing
- Data Analytics
- Product Development
- Marketing Analytics
- File Management
- Customer Service
- Telephone Etiquette
- Listening Skills
- Scheduling
- Sales Reporting
- Staff Training and Development
- Student Engagement
- Curriculum knowledge
- Special Needs Support
- Classroom Management
- Behavior Management
Certification
- Cosmetology School
- Substitute Teacher
Personal Information
Title: CUSTOMER SERVICE REPRESENTATIVECashier
Awards
National Honor Society
Timeline
Substitute Teacher, K-12
Kelly Education Services
11.2023 - Current
Marketing Manager
Holyfield Fitness
10.2022 - Current
Front Desk Receptionist
Blue Cap
08.2021 - 10.2022
Assistant Store Manager
Kohls
08.2020 - 07.2021
Customer Service Representative
Walmart
03.2018 - 02.2020
High School Diploma -
Thornton Township High School
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