Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erykah Simpson

Chicago

Summary

Healthcare professional with 5 years of experience specializing in patient support, therapy services, and customer care. Passionate about promoting physical wellness through hands-on support and guided movement. Proven ability to optimize workflows in clinical settings, communicate effectively across care teams, and ensure patient comfort and data privacy. Seeking to contribute expertise and enthusiasm to a patient-focused physical therapy team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Group Exercise Instructor

312 Fit
04.2022 - Current
  • Lead group fitness classes for individuals of varying ages and physical abilities
  • Tailor sessions to meet the needs of participants with injuries or chronic conditions
  • Encourage participants through positive reinforcement and safe practices
  • Support physical wellness goals through functional movement and mobility work

PHYSICAL THERAPY AIDE

ATI PHYSICAL THERAPY
01.2024 - 03.2025
  • Assist Physical Therapists in delivering patient care, ensuring proper setup of equipment and treatment areas
  • Utilize clinic software to schedule appointments and maintain accurate patient records
  • Monitor patient progress and communicate updates to therapists, ensuring seamless care coordination
  • Maintain a clean and safe environment by sanitizing equipment and treatment areas.
  • Trained new hires on clinic workflows and equipment setup

Server / Waitress & Trainer

Double Dogs
08.2019 - 10.2023
  • Took guest orders, promoted daily/weekly specials, and accurately entered orders in the POS system
  • Maintained cleanliness of dining and service areas and completed side work duties during shifts
  • Trained new waitstaff on service standards, POS usage, menu knowledge, and guest experience best practices
  • Provided ongoing mentorship and feedback to help new team members adapt quickly and confidently

REHAB THERAPY TECH

Vanderbilt Stallworth Rehabilitation Hospital
08.2023 - 10.2023
  • Assisted therapists in patient care activities and exercise routines.
  • Transferred patients using assistive devices, ensuring safety and compliance with hospital protocols.
  • Managed and maintained therapy equipment, ensuring optimal functionality and organization.
  • Ensured equipment readiness and communicated patient changes to medical staff.

PHYSICAL THERAPY INTERN

TENNESSEE ORTHOPEDIC ALLIANCE
01.2023 - 04.2023
  • Observed and assisted physical therapists with rehabilitation exercises for patients
  • Helped document patient progress, utilizing software to track treatment plans
  • Conducted range-of-motion (ROM) assessments using a goniometer
  • Maintained a clean and organized work environment

CUSTOMER CARE SPECIALIST

CVS HEALTH
10.2020 - 08.2021
  • Provided empathetic and efficient customer service for prescription and medical plan inquiries
  • Assisted Medicare Part D patients with prescription refills and insurance-related questions
  • Used internal software to resolve patient issues, ensuring compliance with HIPAA regulations

Education

Bachelor of Science - Exercise Science

Middle Tennessee State University
Murfreesboro, TN
05.2023

Skills

  • Patient Care Assistance
  • Physical Therapy Support
  • HIPAA Compliance
  • Electronic Medical Records (EMR/EHR)
  • Healthcare IT Systems
  • Microsoft Office Suite
  • Digital Content Creation
  • Appointment Scheduling & Documentation
  • Team Collaboration
  • Customer Service & Communication
  • Staff Training & Onboarding
  • Adaptability in Fast-Paced Environments

Certification

American Heart Association- Basic Life Support (CPR and AED) Program

Timeline

PHYSICAL THERAPY AIDE

ATI PHYSICAL THERAPY
01.2024 - 03.2025

REHAB THERAPY TECH

Vanderbilt Stallworth Rehabilitation Hospital
08.2023 - 10.2023

PHYSICAL THERAPY INTERN

TENNESSEE ORTHOPEDIC ALLIANCE
01.2023 - 04.2023

Group Exercise Instructor

312 Fit
04.2022 - Current

CUSTOMER CARE SPECIALIST

CVS HEALTH
10.2020 - 08.2021

Server / Waitress & Trainer

Double Dogs
08.2019 - 10.2023

Bachelor of Science - Exercise Science

Middle Tennessee State University

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Erykah Simpson