Ervin Jackson IV
Belleville
Summary
Dedicated transportation professional with a strong focus on customer satisfaction and a proven track record of safety and reliability. Expertise in logging daily activities, coordinating customer documentation, and efficiently collecting payments to ensure compliance with recordkeeping standards. Adept at planning optimized daily routes that enhance customer service while maximizing delivery efficiency. Proficient in Microsoft Office, with developing skills in business analytics and programming, complemented by a solid foundation in customer service and team collaboration.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Bozada Logistics, Inc
05.2020 - Current
- Complete 120-200 deliveries each day as a vendor of FedEx
- Maintain strong safety record with zero accidents since starting
- Perform safety and maintenance checks of vehicles
- Communicate customer complaints, requests, and feedback to supervisor
- Update database with new customer information
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Use organization and planning skills to plan more efficient routes and reduce company expenses
Route Sales Specialist
Absopure Water Company
10.2022 - 01.2023
- Deliver all scheduled products/units each day
- Drive delivery trucks weighing up to 26,000 lbs
- Manage truck inventory throughout the business day
- Acquire new customers via referrals and potential prospecting
- Create accurate invoice using a handheld device for each sale
- Delivered exceptional customer service to ensure client satisfaction and retention.
- Managed inventory levels, coordinating product deliveries to optimize routes and reduce delays.
Delivery Driver
MNB Logistics, Inc
03.2022 - 10.2022
- Complete 120-200 deliveries each day as a vendor of FedEx
- Maintain strong safety record with zero accidents since starting
- Perform safety and maintenance checks of vehicles
- Communicate customer complaints, requests, and feedback to supervisor
- Update database with new customer information
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Use organization and planning skills to plan more efficient routes and reduce company expenses
Real Estate Agent
Coldwell Banker Brown Realtors
10.2021 - 03.2022
- Interviewed buyers and renters to learn their desires and budgets, and performed comparative market analysis to estimate properties' value to determine solutions for clients
- Promoted sale of properties through open houses, engagement in multiple listing services, and digital marketing campaigns
- Developed positive relationships with lenders, appraisers, home inspectors, and escrow companies
- Initiated negotiation processes, consulted with clients concerning market conditions, prices, mortgages, legal requirements, and related matters to ensure fair and honest dealing
- Maintained a database of business contacts, allowing for better customer retention via referrals and increased sales
- Performed receptionist duties to welcome new customer or clients and facilitate each client to preferred or available agent
Food Service Assistant Manager
Target
10.2014 - 05.2020
- Cook and sell food as well as other related retail items
- Serve as a direct assistant to the Food Service Team Lead, supporting all aspects of production and management
- Trusted to analyze and interpret data, and handle all deliveries and material orders
- Work to alleviate executive overload by handling all customer interactions for my department including vendors, email, and phone interactions; "go-to person" for all food service departments
- Educate customers of the uses and benefits of the Target Rewards Program and credit opportunities
- Assist with the on boarding and training of new team members
- Perform administrative duties from maintaining production schedules to copying, filing, and answering and transferring phone calls
- Monitor supplies and replenish stock as necessary; order all supplies, equipment, and ingredients
- Implement problem solving skills to work through team member, customer, and managerial staff issues and challenges
- Develop and maintain working relationships with guests to ensure great customer service and share ideas with other team members
Education
Associate of Science - Business Administration
Southwestern Illinois College
Belleville, Illinois, IL05-2019
Associate of Science - Business Analytics
Grand Canyon University
Phoenix, AZ09-2026
Skills
- Customer Service
- Food Service
- Real Estate
- Microsoft Office
- Organizational Skills
- Team Building
- Communications
- Commercial Driving Experience
- Time management
Timeline
Route Sales Specialist
Absopure Water Company
10.2022 - 01.2023
Delivery Driver
MNB Logistics, Inc
03.2022 - 10.2022
Real Estate Agent
Coldwell Banker Brown Realtors
10.2021 - 03.2022
Delivery Driver
Bozada Logistics, Inc
05.2020 - Current
Food Service Assistant Manager
Target
10.2014 - 05.2020
Associate of Science - Business Administration
Southwestern Illinois College
Associate of Science - Business Analytics
Grand Canyon University