ERSİN ÇETİNKAYA
CHICAGO
Summary
Detail-orientated technical staff adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Diligent in teaching coursework to instruct students on business practices, tools and technology. Diplomatic in enforcing classroom rules to provide respectful and positive learning environments. Astute educator with career teaching students how to use, maintain and configure equipment, control waste and maximize safety when operating all types of tools and machines. Experienced in setting and overseeing rules to keep people and property from harm and damage. Teaches safety protocols, proper tool use and design techniques.
Overview
15
15
years of professional experience
Work History
Career and Technical Education Teacher
REPUBLIC OF TÜRKİYE MINISTRY OF NATIONAL EDUCATION
09.2015 - Current
- Created lessons, coursework, classwork, assignments and practical lessons according to curriculum guidelines and requirements.
- Arranged one-to-one tutorials with students and provided them with expert career and vocational advice.
- Provided Provided refrigeration and air conditioning demonstrations to students during practical lessons and on-the-job training for students to gain a better understanding of skills and techniques demonstrations to students during practical lessons and on-the-job training for students to gain a better understanding of skills and techniques.
- Provided extra tuition to underachievers through extracurricular activities and tutoring, helping them to achieve predicted grades.
- Built long-lasting student relationships by providing ongoing support and going the extra mile to assist their needs.
- Administered written and practical exams, to assess effectiveness of lesson plans, curriculum and teaching styles.
- Developed or modified teaching aids such as workshop for specific educational environments.
- Kept updated on latest curriculum changes, best teaching practices and developments in education by attending teacher training and attending conferences.
- Developed and distributed assignments to assess student learning development and determine improvements required.
- Delivered lectures and organised discussions to boost student knowledge and competence.
Technical Support Representative
İŞMER A.Ş.
06.2012 - 08.2014
- Provided clear and concise step-by-step technical support to guide clients during process.
- Offered first-line support for Telephony, SIP, PBX and Phone Systems issues.
- Participate in in-person meetings with customers to assess and diagnose hardware problems.
- Used remote access to navigate and link to customer computers.
- Kept detailed records of new installations and related licenses.
- Performed recovery operations to restore systems following failures.
- Set up new workstations for users with proper cables, equipment and software.
- Educated service users on new software updates and system capabilities.
- Identified system performance issues, providing swift remedial action.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
Busser
HARDROCK CAFE
06.2011 - 10.2011
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Stored food according to safety procedures, protecting from spoilage and preventing waste.
- Removed waste and inadequate food items regularly to keep work spaces neat and clean.
- Supported chefs in managing food preparation to achieve high-quality, precise plating and presentation standards.
- Prepared for busy periods by organising ingredients and restocking supplies in line with expected demand.
- Used kitchen equipment according to manufacturer's instructions and company safety protocols.
- Managed kitchen cleaning duties to keep all areas and workstations organised, well-stocked and free from hazards.
- Helped kitchen team prioritise and complete high-volume orders in busy restaurant environment.
Organization Supervisor
SETUR A.Ş.
01.2009 - 05.2011
- Developed and oversaw strategies for improving operational efficiency and accuracy.
- Evaluated documentation such as invoices and shipping paperwork for accuracy and compliance.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
- Enhanced working relationships by participating in team-building activities.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Implemented more efficient processes and reduced wasted resources.
- Developed team communications and information for meetings.
Education
Bachelor of Science - Energy
Marmara University
Istanbul2012
Diploma of Higher Education - Public Relations
Anadolu University
Eskişehir2008
High School Diploma -
Atatürk Vocational High School
Antalya, Turkey2004
Skills
- Behavior Management
- Active Participation
- Instructional Assistance
- Lesson Planning
- Instructional Techniques
- Social Behaviors
- Smart Board Technology
- Preventative Maintenance
- Licensed Refrigeration Technician
- Air Conditioning Knowledge
- EPA Requirements Knowledge
- Microsoft Office Proficiency
- Piping and Brazing
Languages
Turkish
Bilingual or Proficient (C2)
C2
English
Intermediate (B1)
B1
German
Beginner (A1)
A1
Accomplishments
- As a result of his hard work in the profession, he received a certificate of success twice by the Ministry of National Education of the Republic of Turkey.
Timeline
Career and Technical Education Teacher
REPUBLIC OF TÜRKİYE MINISTRY OF NATIONAL EDUCATION
09.2015 - Current
Technical Support Representative
İŞMER A.Ş.
06.2012 - 08.2014
Busser
HARDROCK CAFE
06.2011 - 10.2011
Organization Supervisor
SETUR A.Ş.
01.2009 - 05.2011
Bachelor of Science - Energy
Marmara University
Diploma of Higher Education - Public Relations
Anadolu University
High School Diploma -
Atatürk Vocational High School
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