Erol Dzaferoski
Hickory Hills,IL
Summary
Self-motivated and entrepreneurial sales professional with deep roots in commerce and negotiation. Began working as a street vendor at the age of 8 in the vibrant bazaars of Skopje, North Macedonia, gaining real-world experience in customer service, business operations, and product marketing. Continued this passion in the U.S. through successful car sales and online e-commerce. Highly adaptable, resourceful, and driven by results.
Overview
19
19
years of professional experience
Work History
Server
Montana's Miami Beach
Miami Beach, FL
05.2025 - 12.2025
- Delivered exceptional customer service in high-pressure environments.
- Managed timely order delivery while maintaining quality standards.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation.
- Trained new servers on menu offerings and service protocols.
- Supported needs of 300- person wait staff who attended to specific needs of countless customers daily for 5-Star restaurant with social relevancy and intentionality.
Online Reseller / Dropshipper
Self-Employed
Remote
05.2024 - 05.2025
- - Operated a personal online business, sourcing products through dropshipping models.
- - Managed customer communications, order processing, and issue resolution.
- - Gained experience in digital marketing and platform-specific algorithm optimization.
- Facebook Marketplace & eBay
Car Sales Representative
Midway Cars
Remote
05.2023 - 05.2025
- - Sold a wide range of vehicles, maintaining strong relationships with clients and providing exceptional service.
- - Regularly exceeded monthly sales targets and contributed to the dealership’s growing client base.
- - Negotiated financing options, trade-ins, and warranties with customers.
- Developed strong customer relationships to enhance satisfaction and loyalty.
- Conducted vehicle demonstrations to highlight features and benefits effectively.
- Analyzed market trends to inform inventory management and pricing strategies.
- Utilized CRM system to track leads and maintain an organized pipeline of potential customers, increasing overall efficiency.
- Implemented innovative sales strategies that contributed to dealership growth and increased market share.
Service Writer
Compass Truck Sales
Chicago, IL
01.2023 - 06.2023
- Managed customer service interactions, addressing inquiries and resolving issues efficiently.
- Documented service requests and tracked progress using dealership management systems.
- Coordinated with technicians to ensure timely completion of repairs and maintenance services.
- Developed service estimates and communicated costs effectively to customers.
Truck Driver
TOTO Freights
Chicago, IL
05.2021 - 01.2023
- Operated heavy-duty trucks, ensuring timely deliveries while maintaining compliance with safety regulations.
- Conducted pre-trip and post-trip inspections, identifying and addressing vehicle maintenance issues proactively.
- Managed delivery schedules effectively, optimizing routes to enhance fuel efficiency and reduce transit times.
- Documented delivery logs accurately, ensuring adherence to DOT regulations and company policies.
Street Vendor (Early Career)
Skopje Bazaar
Skopje, North Macedonia
01.2007 - 01.2017
- - Sold various household and fashion items in one of the busiest markets in the Balkans.
- - Learned fundamentals of sales, communication, and money handling from a young age.
- - Built lasting relationships with customers and fellow vendors.
- Started at age 8
Education
High School Diploma - Business Development & Sociology
Yahya Kemal College
Skopje, North Macedonia06.2016
Skills
- Sales & Negotiation
- Customer Service Excellence
- Facebook Marketplace & eBay Selling
- E-commerce / Dropshipping
- Multilingual Communication
- Adaptability & Work Ethic
- Microsoft Office / Basic Tech Skills
Languages
English
Serbo-Croatian
Macedonian
Russian/Ukrainian
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Graphic Design
- Enjoy participating in Basketball & Muay Thai for overall physical and mental well-being
- Cooking
- DIY and Home Improvement
- Auto Repair/Restoration
- Backpacking and Hiking
- Gym Workouts
- Music
Timeline
Server
Montana's Miami Beach
05.2025 - 12.2025
Online Reseller / Dropshipper
Self-Employed
05.2024 - 05.2025
Car Sales Representative
Midway Cars
05.2023 - 05.2025
Service Writer
Compass Truck Sales
01.2023 - 06.2023
Truck Driver
TOTO Freights
05.2021 - 01.2023
Street Vendor (Early Career)
Skopje Bazaar
01.2007 - 01.2017
High School Diploma - Business Development & Sociology
Yahya Kemal College