Ernesto Mota
CHICAGO
Summary
Hardworking and reliable team member with strong customer service experience in fast‑paced environments. Skilled at staying organized, supporting staff, and ensuring guests have a smooth, positive experience. Known for a positive attitude, clear communication, and the ability to stay calm under pressure.
Overview
2
2
years of professional experience
Work History
Guest Services Staff Member
360 Chicago Observation Deck
Chicago
11.2025 - Current
- Assisted guests with questions, ticketing, and support, enhancing visitor experience.
- Maintain a positive, welcoming atmosphere for visitors from diverse backgrounds.
- Collaborated with team members to efficiently manage guest traffic during peak hours, ensuring smooth operations.
Server
Denny's Restaurants Franchise Association
Hickory Hills
01.2024 - Current
- Greeted guests, took orders, answered questions, and handled payments to enhance guest experience in fast‑paced environment.
- Stay calm under pressure while ensuring guests leave satisfied.
- Maintained clean, organized dining area while supporting bussers and kitchen staff to ensure efficient service during busy shifts.
- Trained new staff to ensure smooth service and high-quality guest interactions.
Education
Associate of Applied Science - Cloud Computing
Kennedy King College
Chicago03-2026
Skills
- Customer service
- Dining room cleaning
- Cash handling
- Technical support
- Multitasking
- Working under pressure
- Problem-solving
- Teamwork
- Conflict resolution
- Effective communication
- Positive attitude
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Guest Services Staff Member
360 Chicago Observation Deck
11.2025 - Current
Server
Denny's Restaurants Franchise Association
01.2024 - Current
Associate of Applied Science - Cloud Computing
Kennedy King College