ERNESTO ERAZO
Glenview
Summary
Proactive Delivery Manager with extensive experience in managing delivery teams, optimizing routes, and enhancing customer satisfaction. Skilled in resource management, quality control, and stakeholder communication. Bringing strong decision-making and issue resolution capabilities to drive successful project deliveries and client relationships.
Overview
30
30
years of professional experience
Work History
Delivery Manager
THE PACKRUNNERS INC, Fedex Subcontractor
05.2018 - 10.2023
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Championed a customer-centric approach, consistently seeking feedback from clients to make improvements and enhance the overall delivery experience.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Supervised delivery staff and general productivity.
- Coordinated efficient routes and schedules for 34 driver team.
- Mentored junior team members to develop their skills and advance within the organization.
- Trained drivers, helpers and support workers in techniques for maximizing efficiency.
Driver
JOSE DIAZ TRANSPORTATION INC,. Fedex Subcontractor
04.2017 - 05.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with customers to provide delivery updates and confirm delivery locations.
Restaurant Waiter
London House Chicago
05.2016 - 02.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Valet Manager
RELIABLE VALET PARKING
09.2006 - 04.2016
- Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
- Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
- Conducted regular performance evaluations for staff members, providing feedback and coaching as needed to improve overall team performance.
- Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
- Created a safe work environment by regularly reviewing safety procedures, conducting drills, and addressing any hazards promptly.
Valet Parking Manager
Valet Parking Service Inc.
04.1994 - 08.2006
- Streamlined vehicle retrieval times by effectively managing valet team schedules and assignments.
- Increased employee retention, providing comprehensive training programs for new hires.
- Optimized staff scheduling in accordance with business needs, ensuring adequate coverage during peak hours while minimizing labor costs.
- Maintained a safe and secure parking environment by enforcing strict adherence to safety policies and procedures.
- Implemented cost-saving measures by negotiating contracts with vendors for uniforms, equipment, and other necessary supplies.
- Ensured compliance with local regulations and industry best practices, regularly reviewing and updating policies to maintain a high standard of service delivery.
- Enhanced customer satisfaction by implementing efficient valet parking procedures and protocols.
Education
Associate of Science - Bussines Management
WILBUR WRIGHT COLLEGE
Chicago, IL08.2000
GED -
WILBUR WRIGHT COLLEGE
Chicago, IL05.1995
Skills
- Infrastructure Management
- Reporting Tools
- Distribution Coordination
- Route Planning
- Vehicle inspections
- Preventive Maintenance
- Service Level Agreements
- Test Execution
- Team Supervision
- Project Scheduling
- Issue Resolution
- Delivery Management
- Decision-Making
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Manager
THE PACKRUNNERS INC, Fedex Subcontractor
05.2018 - 10.2023
Driver
JOSE DIAZ TRANSPORTATION INC,. Fedex Subcontractor
04.2017 - 05.2018
Restaurant Waiter
London House Chicago
05.2016 - 02.2017
Valet Manager
RELIABLE VALET PARKING
09.2006 - 04.2016
Valet Parking Manager
Valet Parking Service Inc.
04.1994 - 08.2006
Associate of Science - Bussines Management
WILBUR WRIGHT COLLEGE
GED -
WILBUR WRIGHT COLLEGE
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