Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ermin Mujkanovic

Operations Specialist
Chicago,IL

Summary

Highly motivated and dependable professional with a diverse background in operations, data entry, and customer service roles. Despite limited work experience, I bring a strong work ethic, adaptability, and a commitment to excellence. With a proven track record of reliability and a dedication to continuous learning,

Overview

8
8
years of professional experience
2019
2019
years of post-secondary education

Work History

Operations Specialist

Maersk
Northlake, Illinois
09.2024 - Current
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Implemented necessary changes in response to shifting business needs, maintaining a proactive approach to problem solving.
  • Improved operational efficiency by streamlining processes and implementing new systems.

POD Specialist

Ascendo Resources
Remote
11.2022 - 03.2024
  • Managed customer accounts, ensuring timely and accurate disbursement of funds on a monthly basis.
  • Handled contract pricing, ensuring compliance with terms and conditions.
  • Maintained regular communication with customers via email.
  • Addressed customer inquiries regarding account status, payments, and contract details.
  • Coordinated with multiple internal teams (sales, finance, operations) to ensure smooth account management and issue resolution.
  • Facilitated inter-departmental communication to streamline processes and enhance customer satisfaction.
  • Monitored and updated customer account information, ensuring accuracy and completeness.
  • Managed financial data related to customer accounts, including tracking payments and updating records.
  • Identified and resolved discrepancies in payments and account information.
  • Provided solutions to customer issues related to payments and contract terms.

Customer Service Representative / Sample Room Clerk

Duraco Specialty Tapes
09.2021 - 11.2022
  • Assisted customers with placing orders, estimates, tracking shipments, etc.
  • Managed top accounts ($100,000+ in YTD sales) with estimates, orders, contract pricing, sample requests.
  • Assisted sales representatives with new leads.
  • Read & replied to 60+ emails daily.
  • Reviewed open sample requests daily & sent tracking information to customers & sales representatives.
  • Helped move & create a new sample room layout.
  • Work with other departments to help customers with questions involving products, accounting, etc.

Fulfillment Associate

Nordstrom Rack
11.2020 - 07.2021
  • Reviewed daily queue report to confirm all orders were processed within the shipping system as scheduled.
  • Unloaded incoming trucks and properly staged inventory for processing.
  • Operated frequency scanners to track shipment progression and input data into the shipping system.
  • Followed procedures at all times for personal and team safety.
  • Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.

Mariano’s
08.2017 - 06.2019
  • Provided excellent customer service for a wide variety of customer needs.
  • Assisted in the completion of general customer orders (i.e. online, in-store).
  • Managed cash register and all other related machinery.
  • Took initiative and leadership roles when provided.
  • Assisted customers in-store with concerns/questions related to store products.
  • Experience in stocking, re-stocking and organizing store merchandise.
  • Experience in ordering merchandise for store when manager delegates.

Education

High School Diploma -

William Howard Taft High School
Chicago, IL

Accounting

Northeastern Illinois University
Chicago, IL
05-2027

Skills

Project management

Planning and coordination

Communication

Time management

Problem solving

Attention to detail

Organization

Data analysis

Computer literacy

Timeline

Operations Specialist

Maersk
09.2024 - Current

POD Specialist

Ascendo Resources
11.2022 - 03.2024

Customer Service Representative / Sample Room Clerk

Duraco Specialty Tapes
09.2021 - 11.2022

Fulfillment Associate

Nordstrom Rack
11.2020 - 07.2021

Mariano’s
08.2017 - 06.2019

High School Diploma -

William Howard Taft High School

Accounting

Northeastern Illinois University

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Ermin MujkanovicOperations Specialist