Erin Snow
Country Club Hills
Summary
A caring and determined professional with relationship-building and time management skills in fast-paced dining and hospitality environments. Successful at handling tables of all sizes, with guests of all ages, doing so with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
Work History
Server
Sheldon Heights Church Christ
Chicago
04.2015 - Current
- Delivering courteous, patient, and attentive table service to elderly focused congregants, ensuring comfort, safety, and respectful interaction at all times
- Coordinated with kitchen and volunteer teams to serve guests during casual dinners, formal banquets, special services, and holiday events
- Assisted seniors with seating, mobility needs, and personalized meal requests, demonstrating compassion and attentiveness to individual needs
- Cultivated a welcoming atmosphere that made every guest feel honored and cared for, making dinner feel like home
- Maintained polished, professional appearance and demeanor aligned with church values and high standards of hospitality
- Managed multi-course plated service during events while maintaining grace and efficiency
- Ensured tables were promptly cleared, reset, and sanitized between service rounds, adhering to health and safety protocols
- Supported kitchen staff in timely meal preparation and distribution
- Post-event cleanup and reset breakdown
- Post-event team meetings with discussion of our performance and recommended improvements
Valet
FC Hospitality
Flossmoor
12.2022 - 10.2024
- Delivered valet and guest services for senior and sickly patients, ensuring a warm, dignified, and stress-free arrival experience
- Assisted elderly guests with mobility aids, door entry/exit, and personal belongings with the utmost care, patience, and discretion
- Memorized guest preferences, appointment times and vehicle details to provide seamless, personalized service and build long-term rapport
- Communicated clearly and respectfully with older guests, offering directions, escorts, or assistance navigating facility grounds
- Maintained a calm and composed presence during high-traffic hours, ensuring safety, efficiency, and premium guest satisfaction
- Partnered with front desk, accounting for all guest
- Anticipated guest needs with empathy and precision, warm greetings, acts of service and support during incredibly difficult times
Server
Flossmoor Country Club
Flossmoor
01.2019 - 03.2020
- Delivered luxury, personalized service to members and guests in both casual and fine-dining country club setting, meeting and exceeding luxury hospitality expectations
- Anticipated member preferences, dietary restrictions, and special requests with discretion, elevating guest satisfaction and return dining experiences
- Memorized seasonal menus, chef specials, and wine lists to provide expert recommendations and drive high-margin upsells
- Maintained polished, composed presence while managing VIP tables, celebrity guests, and high-profile club events with total confidentiality
- Upheld impeccable cleanliness, table presentation, and ambiance
- Fostered warm, long-term relationships with club members through attentive, personalized service and professional rapport
- Managed simultaneous tables with precision, multitasking in fast-paced environments with grace and composure
Education
Some College (No Degree) - Health Administration
Prairie State College
Chicago Heights, ILSkills
- Expert in fast-paced, high-volume food and beverage service
- Strong knowledge of POS systems and cash handling
- Exceptional interpersonal skills with a focus on guest satisfaction and repeat business
- Skilled in multitasking, prioritizing, and staying composed under pressure
- Accurate order-taking and attention to dietary needs
- Efficient in table management and guest seating
- Professional communication and conflict resolution in guest-facing roles
- Reliable team player with strong collaboration with members of serve crew
- Knowledgeable in food safety, sanitation and ServSafe-certified
- Flexible and punctual with early mornings, nights, weekends, and holidays
References
References available upon request.
Timeline
Valet
FC Hospitality
12.2022 - 10.2024
Server
Flossmoor Country Club
01.2019 - 03.2020
Server
Sheldon Heights Church Christ
04.2015 - Current
Some College (No Degree) - Health Administration
Prairie State College