Erin Kelley
Batavia
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Self motivated and works well with a team or independently. Adaptable and creative in problem solving. Customer satisfaction is top priority
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Buyer and Team Lead
Learning Express Toys
09.2021 - Current
- Providing top quality customer service to help customers find the perfect toy
- Meet and exceed sales goals at every opportunity, providing a standard for other employees to strive for
- Open and close store, including registers
- Training new personnel in computer software, customer service skills, closing registers, and wrapping gifts
- Keeping sales floor well stocked and organized
- Checking in and organize inventory
- Counting stock of entire store at year end
- Merchandising products to look appealing
- Building and maintaining relationships with sales representatives
- Filing claims for damaged products with vendors and sales representatives
- Finding new products to carry in the store
- Maintaining appropriate stock levels based on sales data and trends
- Building displays for products
- Buying supplies for the store, such as receipt paper, tape, cleaning products, etc
- Maintaining up-to-date knowledge of industry trends, providing valuable insights to inform purchasing decisions
- Dispensing purchase orders to suppliers with accurate pricing, deadlines and terms and conditions.
- Forecasting purchasing trends and improved merchandising strategies.
- Maintaining key item stock levels and wrote or expedited purchase orders.
- Maintaining complete documentation and records of all purchasing activities.
- Placing orders for merchandise consistent with quality, quantity and other specification requirements.
- Promoting a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Serving as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Representing company at national and regional trade shows.
- Using artistic abilities to personalize products for customers
Private Nanny
Hornbeck Family
09.2020 - 06.2021
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Facilitated creative expression through art projects, imaginative play, storytelling sessions, and more.
- Monitored screen time usage to promote healthy balance between technology use and offline activities in daily life.
- Taught children everyday skills and language.
- Taught children basic life skills, manners and personal hygiene.
- Monitored children's play activities to verify safety.
Administrative Assistant
College of DuPage
08.2019 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Handled projects for three different departments of education (Liberal Arts, STEM, and Social ad Behavioral Sciences)
- Called students to notify class scheduling changes
- Processed and filed teacher feedback questionnaires each semester
- Kept printers full of paper
- Sorted mail and handled packages for professors
- Provided directions around campus to students
Customer Service Assistant
Grunt Style LLC
07.2015 - 12.2015
- Answered emails and live chats
- Organized data for orders with missing addresses in Microsoft Excel
Education
Associate of Applied Science - Speech-Language Pathology Assistant
College of DuPage
Glen Ellyn, IL05-2020
High School Diploma -
Lisle Senior High School
Lisle, IL05-2017
Skills
- Spanish
- Excellent customer service
- Purchasing expertise
- Proficient in Microsoft Office as well as Google Drive
- Retail merchandising strategies
- Retail employee training
- Meeting and exceeding sales goals
- Self motivation
- Relationship building
- Teamwork and collaboration
- Problem-solving abilities
- Team leadership
Affiliations
- American Specialty Toy Retail Association (ASTRA)
Certification
- Certified Play Expert (CPE)
Languages
Spanish
Professional Working
Interests
- Local Rugby Team
- Drawing and Painting
- Knitting and Crocheting
- Outdoor Recreation- hiking, kayaking, local wildlife, gardening
Timeline
Senior Buyer and Team Lead
Learning Express Toys
09.2021 - Current
Private Nanny
Hornbeck Family
09.2020 - 06.2021
Administrative Assistant
College of DuPage
08.2019 - 05.2020
Customer Service Assistant
Grunt Style LLC
07.2015 - 12.2015
- Certified Play Expert (CPE)
Associate of Applied Science - Speech-Language Pathology Assistant
College of DuPage
High School Diploma -
Lisle Senior High School
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