Erin Johnson
Calumet City
Summary
Aspiring to assume a challenging position in business operations and customer service, contributing value through effective problem-solving strategies that enhance organizational strength and drive impactful results.
Overview
22
22
years of professional experience
Work History
Dispatch Coordinator
McLane Food Service
Glenwood
03.2023 - Current
- Coordinated daily dispatch schedules to optimize delivery routes for efficiency.
- Utilized dispatch software to monitor deliveries and track shipments.
- Resolved route issues and delays through effective communication with drivers.
- Maintained accurate records of shipments and driver logs.
- Monitored daily delivery routes to ensure timely completion of all tasks.
- Tracked real-time vehicle locations using GPS technology for enhanced oversight.
Terminal Clerk
Heniff Transportation Systems
Chicago
11.2020 - Current
- Prepare orders for billing.
- Perform scanning/indexing.
- Maintain drivers license expiration, coordination of physicals.
- Order office supplies
- Perform other duties as necessary.
Traffic Clerk
Lineage Logistics
Bedford Park
03.2020 - 11.2020
- Receives, counts and logs cash received by carriers.
- Verifies and counts products to ensure data accuracy on the system
- Notifies carriers and management personnel of pending, no show and/or unscheduled arrivals.
- Assists with rescheduling appointments.
- Maintains warehouse management system.
Medical Transportation Dispatcher
Full Circle Transportation
Lansing
06.2019 - 03.2020
- Schedule and coordinate transportation requests to ensure client's on time arrival
- Effectively communicate with drivers to dispatch and provide updates on route changes
- Maintain professional, positive attitude in resolving client concerns
- Perform additional duties as assigned by Full Circle Transportation Director
Support Specialist
Illinois Action for Children
Chicago
12.2012 - 06.2018
- Created, maintained, and retrieved alphabetical case files.
- Approved and entered child care certificates in the IDHS Child Care Tracking System, maintaining all applicable department databases and identify discrepancies and payment issue in accordance with IDHS Procedures.
- Maintained records pertaining to forms and run reports as needed to ensure appropriate actions are taken with providers that failed to meet IDHS qualifications.
Office Assistant
Regional Recovery Services
Hammond
06.2005 - 12.2012
- Greeted visitors upon arrival, answered telephones, and responded to inquiries.
- Completed multiple projects and administrative tasks simultaneously, maintaining attention to detail.
- Provided clerical support to upper management, assisted with bookkeeping including A/R and A/P processing.
- Maintained office filing and storage system.
Customer Service Representative
Value City
Tinley Park
07.2003 - 06.2005
- Greeted and assisted customers in obtaining product information.
- Provided quick and friendly service answering telephones and resolving customer concerns expediently.
- Processed returns and exchanges.
Education
High School Diploma -
Thornwood High School
South Holland, IL06.1998
Skills
- Warehouse management systems
- Customer service and support
- Dispatch and shipment tracking
- GPS and transportation monitoring
- Microsoft Office proficiency
- Problem solving skills
- Organizational and time management
Timeline
Dispatch Coordinator
McLane Food Service
03.2023 - Current
Terminal Clerk
Heniff Transportation Systems
11.2020 - Current
Traffic Clerk
Lineage Logistics
03.2020 - 11.2020
Medical Transportation Dispatcher
Full Circle Transportation
06.2019 - 03.2020
Support Specialist
Illinois Action for Children
12.2012 - 06.2018
Office Assistant
Regional Recovery Services
06.2005 - 12.2012
Customer Service Representative
Value City
07.2003 - 06.2005
High School Diploma -
Thornwood High School
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