Erin Gillespie
Charleston
Summary
Detail-oriented professional with expertise in claims processing, customer relationship management, and automotive repair knowledge. Known for strong attention to detail and effective documentation management.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Crash Champions
Champaign
10.2025 - 02.2026
- Prepared detailed reports to facilitate timely insurance claims processing.
- Analyzed vehicle damage to create accurate repair estimates.
- Communicated with customers to clarify estimates and repair options, enhancing their understanding.
- Utilized estimating software to generate precise cost assessments.
- Assisted in maintaining organized documentation of estimates and approvals.
- Worked collaboratively with shop management team members to ensure that all estimates met internal standards and expectations.
- Responded to phone inquiries and directed calls, ensuring efficient customer service flow.
Office Manager
World Class Collision Center
Charleston
10.2006 - 10.2025
- Handled customer inquiries and recommended automotive repair services to enhance customer satisfaction.
- Scheduled appointments and coordinated service workflows for timely vehicle maintenance.
- Maintained customer records and documented service history in Autobody systems.
- Welcomed customers, assessed their needs, and advised on suitable automotive services to ensure informed decisions.
- Managed daily office operations at a busy collision repair center.
- Oversaw inventory of supplies and equipment to support smooth office operations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
Patient Service Representative
Sarah Bush Lincoln Health Center
Mattoon
05.1996 - 10.2004
- Coordinated appointment scheduling and management of health records to improve patient access and organization.
- Delivered information on services and addressed patient inquiries in person and over the phone, enhancing communication and satisfaction.
- Verified insurance information, collected payments, and scheduled appointments.
- Informed patients about clinic policies and procedures to create a more positive and efficient experience.
- Assisted with scheduling follow-up appointments according to provider availability.
- Supported administrative tasks, including filing documents and updating patient databases.
- Maintained confidentiality of patient information in compliance with regulations.
- Adhered to HIPAA regulations when handling confidential patient information.
Education
High School Diploma -
Charleston High School
Charleston05-1995
Skills
- Customer relationship management
- Appointment scheduling
- Claims processing
- Documentation management
- Attention to detail
- Team collaboration
- Estimating software
- Vehicle appraisal
- Automotive repair knowledge
- Inventory management
Timeline
Customer Service Representative
Crash Champions
10.2025 - 02.2026
Office Manager
World Class Collision Center
10.2006 - 10.2025
Patient Service Representative
Sarah Bush Lincoln Health Center
05.1996 - 10.2004
High School Diploma -
Charleston High School