Summary
Overview
Work History
Education
Skills
Timeline
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Erin Frieden

New Boston

Summary

Experienced with providing comprehensive support and ensuring smooth daily operations and client/producer satisfaction. Utilizes strong organizational skills to manage schedules, coordinate logistics, and handle client communications effectively. Track record of being reliable team player, adapting to changing demands, and maintaining high standards of performance.

Overview

23
23
years of professional experience

Work History

Agent Assistant

COUNTRY Financial
05.2024 - Current
  • Assisted clients with necessary policy changes, including farm, home and auto. Delivered exceptional customer service while handling inquiries from prospective buyers or sellers.
  • Streamlined communication between clients and agents through diligent management of phone calls and emails.
  • Managed social media accounts to increase brand visibility and engagement among prospective clients.
  • Improved office organization by managing agent schedules, appointments, and travel arrangements.

Bookkeeper

Frieden Farms
09.2002 - Current
  • Managed financial records, ensuring accuracy for our family farm.
  • Organized crop records and invoices for crop year, including seed, fertilizer, chemical and equipment.
  • Marketing grain and watching the markets.
  • Helping on the family farm, bringing dinner, parts and supplies.

Administrative Assistant

Biddle Farm, INC
08.2010 - 02.2023
  • Answered multi-line phone system, routing calls, delivering messages to producers. Organizing feed orders and delivery.
  • Delivered excellent customer service through prompt responses to producer inquiries, addressing concerns effectively, and building strong relationships and maintaining healthy animals.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information. Including obtaining records for data entry, accounts payable and receivable.

Cosmetologist

Shear Images
01.2003 - 08.2007
  • Delivered exceptional hair and skin care services tailored to client needs.
  • Mentored junior cosmetologists, enhancing team skills and service quality.
  • Developed personalized treatment plans, improving client satisfaction and retention.
  • Implemented new beauty techniques, increasing service offerings and client engagement.

Education

High School Diploma -

Aledo High School
Aledo, IL
05-2001

Licensed Cosmetologist - Cosmetology

Capri College of Cosmetology
Davenport, IA
05-2003

Skills

  • Skilled in managing multiple tasks
  • Strong attention to detail
  • Building strong client partnerships
  • Strong organizational skills
  • Optimistic mindset

Timeline

Agent Assistant

COUNTRY Financial
05.2024 - Current

Administrative Assistant

Biddle Farm, INC
08.2010 - 02.2023

Cosmetologist

Shear Images
01.2003 - 08.2007

Bookkeeper

Frieden Farms
09.2002 - Current

High School Diploma -

Aledo High School

Licensed Cosmetologist - Cosmetology

Capri College of Cosmetology

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Erin Frieden