Erin Fitzpatrick
Chicago
Summary
Detail-oriented Project Coordinator with proven experience supporting client-focused assessments, cross-functional projects, and multi-site rollouts. Skilled in business process evaluation, data tracking, stakeholder communication, and collaborative problem-solving. Excels in fast-paced environments and committed to delivering data-driven insights and seamless project execution.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Perspectives Leadership Academy
01.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Project Coordinator
Clear Channel Outdoor
08.2022 - 12.2024
- Led business process reviews and cross-functional alignment meetings with internal and external stakeholders to ensure accurate project assessments.
- Coordinated multi-site project rollouts, ensuring client preparatory work was complete and expectations were aligned prior to on-site implementation.
- Developed and maintained documentation tracking key project metrics, progress, and quality control benchmarks to support client-facing reporting.
- Partnered with sales and finance teams to analyze revenue lines, identify performance trends, and communicate business insights.
- Conducted scope review calls to assess client needs, confirm project readiness, and flag potential operational gaps ahead of launch.
- Monitored client deliverables and escalated critical issues to management, resulting in a 15% reduction in project delays.
- Collaborated on continuous improvement initiatives by gathering feedback from on-site visits and incorporating solutions into future projects.
- Utilized Salesforce and Microsoft
Administrative Assistant/Receptionist
Robert Half
09.2020 - 04.2022
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
Customer Service Representative Team Lead
Home Depot
05.2017 - 05.2019
- Conducted training to promote team members productivity, accuracy and commitment to friendly service.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
Digital Marketing Associate
Early Era
09.2020 - Current
- Utilized effective digital marketing methods to increase sales 46%.
- Boosted brand awareness by establishing strong web and social media presence.
- Optimized social media channels and web pages to improve SEO and usability.
- Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
Social Media Marketing Intern
LoveStories Tv
09.2021 - 11.2022
- Conducted daily updates to social media profiles to boost company online presence.
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
- Designed and presented social media campaign ideas.
- Daily social media posting & content creation.
- Preformed copyrighting for all social median platforms.
- Contributed to mock-ups, email campaigns and social media content.
- Researched current trends and best practices to develop innovative and impactful campaigns.
- Strategized and developed video content for client's website and social media publications.
Education
Bachelor of Arts - Business Management
Columbia College Chicago
Chicago, IL05.2022
Skills
- Microsoft Suite, Office, Access Excel,Powerpoint, Word, Outlook
- G Suite, Zoom,Zoominfo, Slack,Canva,Adobe
- Slack, Sales Force, Asana,
- Project Management
- Proofreading and Editing
- Technical Writing
Timeline
Substitute Teacher
Perspectives Leadership Academy
01.2025 - Current
Project Coordinator
Clear Channel Outdoor
08.2022 - 12.2024
Social Media Marketing Intern
LoveStories Tv
09.2021 - 11.2022
Administrative Assistant/Receptionist
Robert Half
09.2020 - 04.2022
Digital Marketing Associate
Early Era
09.2020 - Current
Customer Service Representative Team Lead
Home Depot
05.2017 - 05.2019
Bachelor of Arts - Business Management
Columbia College Chicago
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