Erin Clark
Champaign,IL
Summary
Professional with strong background in mentoring, skilled in guiding individuals towards personal and professional growth. Great in communication, problem-solving, and leadership. Known for reliability and results-driven approach.
Overview
8
8
years of professional experience
Work History
Mentor
Champaign-Urbana Mass Transit District
03.2023 - Current
- Guided mentees in developing essential skills and achieving personal growth.
- Facilitated knowledge sharing through workshops and group discussions.
- Evaluated individual progress, providing constructive feedback for improvement.
- Developed personalized mentoring plans tailored to unique strengths and weaknesses.
- Coordinated mentorship programs, enhancing engagement and participation rates.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Served as role model for mentees by demonstrating strong values and ethical standards.
- Guided mentees in overcoming challenges by sharing personal experiences and offering practical advice.
- Assisted mentees in developing self-confidence and positive self-image as well as self health cooping skills
- Assisted mentees in setting achievable goals and creating realistic action plans for personal and professional growth.
Line Trainer
Champaign-Urbana Mass Transit District
08.2021 - Current
- Train and mentor new drivers in route knowledge and safety procedures before they are released on their own.
Bus Operator
Champaign-Urbana Mass Transit District
03.2017 - Current
- Operated buses safely in compliance with transportation regulations and company policies.
- Assisted passengers with boarding, disembarking, and inquiries to enhance customer service experience.
- Conducted pre-trip inspections to ensure bus functionality and safety standards were met.
- Diffused potential passenger disputes with fairness and professionalism.
- Adapted quickly to changing schedules and route adjustments while maintaining service reliability.
- Communicated effectively with dispatch regarding delays or incidents to ensure timely responses.
- Complied with safety protocols and procedures to promote a secure environment for passengers and staff.
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
- Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
Radio Operator
Champaign-Urbana Mass Transit District
07.2023 - 03.2024
- Operated radio communication systems to ensure timely coordination among operators. supervisors, maintenance as well as ADA vans.
- Monitored and responded to incoming communications, prioritizing urgent messages for quick dissemination.
- Filed and filed out appreciate paper work for policy and procedures
Education
High School Diploma -
St. Joseph-Ogden High School
ST JOSEPH, IL05-1999
Skills
- Teamwork
- Effective leadership
- Organized
Timeline
Radio Operator
Champaign-Urbana Mass Transit District
07.2023 - 03.2024
Mentor
Champaign-Urbana Mass Transit District
03.2023 - Current
Line Trainer
Champaign-Urbana Mass Transit District
08.2021 - Current
Bus Operator
Champaign-Urbana Mass Transit District
03.2017 - Current
High School Diploma -
St. Joseph-Ogden High School
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