Summary
Overview
Work History
Education
Skills
Activities
Affiliations
Timeline
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Erin Cantwell

Hoffman Estates

Summary

Versatile and dynamic, with a proven track record at Pool Dolphins, I excel in team management and customer service, enhancing safety and satisfaction. Expert in water rescue and adept at fostering teamwork, I boosted sales by 25% at Magic Memories through strategic customer engagement and superior service delivery. Seasoned Lifeguard Manager with comprehensive background in aquatic facility oversight and staff management. Skilled in training lifeguards, enforcing safety regulations, and executing emergency procedures. Strengths include strong leadership, communication abilities, and focus on creating safe swimming environments. Demonstrated impact by improving operational efficiency and promoting a culture of safety at previous workplaces.

Overview

4
4
years of professional experience

Work History

Lifeguard Manager

Pool Dolphins
Schaumburg
05.2024 - Current
  • Managed the daily operations of a lifeguard team, including scheduling shifts, assigning duties and monitoring performance.
  • Performed regular inspections of pool facilities to identify potential hazards or areas of improvement in terms of safety standards.
  • Investigated customer complaints regarding safety violations or any other incidents reported by patrons or staff members.

Cashier

Portillo
Schaumburg
08.2022 - Current
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Communicated clearly and positively with coworkers and management.
  • Handled cash and credit transactions quickly and accurately.
  • Complied with proper procedures for safe food handling and preparation.
  • Communication skills, proficient in conveying information clearly and courteously to both customers and team members, facilitate smooth communication and enhance teamwork.
  • Accomplished fast learner, capable of mastering new tasks and procedures rapidly, enabling seamless adaptation to changing work requirements, and maintaining high productivity levels.
  • Applied strong problem-solving skills, demonstrated through the ability to troubleshoot issues efficiently, resolve customer concerns, and make effective decisions under pressure, to ensure customer satisfaction and operational efficiency.
  • Established in providing exceptional customer service in a fast-paced environment, adept at addressing customer inquiries, resolving complaints, and ensuring overall satisfaction.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.

Photographer

Magic Memories
Schaumburg
06.2021 - 08.2021
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Guided guests to select picture packages that meet their needs, boosting sales by 25%.
  • Collaborated with the team for seamless integration, enhancing guest satisfaction and revenue.
  • Collaborated well with fellow coworkers.
  • Consult with clients to understand their needs and preferences for a photo shoot.
  • Assisted management with restocking.

Education

Bachelor - Graphic Design

University of Wisconsin Oshkosh
Oshkosh, WI
12.2027

High School -

Hoffman Estates High School
Hoffman Estates, IL
12.2023

Skills

  • Water rescue techniques
  • Team management
  • Safety procedures
  • Physical fitness
  • Pool maintenance
  • First aid administration
  • Excellent communication
  • Attention to detail
  • Swimming lessons
  • Customer service
  • Wilderness first aid
  • Multitasking
  • Trained in CPR
  • Teamwork skills
  • Reliability
  • Public safety
  • Teamwork and collaboration
  • Planning
  • Scout oath knowledge
  • Knife safety
  • Emergency preparedness
  • Leave no trace principles
  • Volunteer recruitment
  • Backpacking experience
  • Funds management
  • Volunteer management
  • Youth mentoring
  • Activity organization
  • Outdoor events
  • Outdoor leadership
  • Activity design
  • Orienteering techniques
  • Program planning
  • Cash management

Activities

  • University of Wisconsin Oshkosh, Swim Team Manager, 09/01/23, 02/01/24, Posted on social media during competitions, Take splits, Gets team involved in social media posts
  • Eagle Scout Troop 196, Eagle Rank, 06/01/23, 06/01/23, Skills gained: Teamwork, Communication, Leadership, Problem Solving, Project Management, Finished an eagle project, Was SPL of the troop, Accomplished service hours at Feed my Starving children and at other Eagle projects

Affiliations

  • Varsity waterpolo
  • Varsity Swimming
  • Second degree Black belt in Karate
  • Eagle scout
  • Plays piano
  • Congressional Art award won 3rd place

Timeline

Lifeguard Manager

Pool Dolphins
05.2024 - Current

Cashier

Portillo
08.2022 - Current

Photographer

Magic Memories
06.2021 - 08.2021

Bachelor - Graphic Design

University of Wisconsin Oshkosh

High School -

Hoffman Estates High School

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Erin Cantwell