ERIKA L CHAFLA
Calumet City
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Industry Professional
19606 Burnham Ave LLC
LYNWOOD
10.2024 - Current
- Operated equipment and machinery according to safety guidelines.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Oversaw high-pressure environments, enhancing workflow efficiency crucial for maintaining uptime in fast-paced operations.
- Handled financial transactions with precision, ensuring accuracy and accountability—transferable to managing budgets and cost controls.
- Performed maintenance on bar equipment, gaining practical expertise in mechanical systems.
Co-Founder & Operations Manager
ABEL'S CONSTRUCTION AND REMODELING LLC
LANSING
06.2022 - 09.2024
- Directed staff efforts by prioritizing work and setting goals.
- Analyzed financial data to determine efficient use of resources.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Managed payroll processing activities.
- Managed relationships with investors, providing updates and addressing inquiries to maintain confidence.
- Analyzed and controlled materials, supplies and equipment operational expenses.
Customer Service & Sales Associate
Tacos and Mas corp
Lansing
01.2019 - 05.2024
- Maintained balanced cash registers through daily reconciliation processes.
- Supervised high-volume operations, streamlining processes to enhance efficiency.
- Kept accurate transaction records.
- Collaborated with team members and management to streamline operations and improve efficiency.
Education
Bachelor of Science - Electrical Engineering
PURDUE UNIVERSITY
12-2019
Skills
- Cash Handling & Financial Accuracy
- Strategic Planning & Decision Making
- Client Relations & Customer Service
- Risk Assessment & Problem Solving
- Financial & Budget Management
- Workflow Efficiency & Process Improvement
Languages
Spanish
Native/ Bilingual
Certification
- Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint)
- Programming & Scripting: C++, Python, MATLAB.
PROJECTS
Facial Recognition Attendance System
- Developed an app utilizing facial recognition technology for automated attendance tracking.
- Programmed using MATLAB and Python, integrating AI-based identification methods.
- Strengthened skills in problem-solving, software development, and data processing.
Timeline
Service Industry Professional
19606 Burnham Ave LLC
10.2024 - Current
Co-Founder & Operations Manager
ABEL'S CONSTRUCTION AND REMODELING LLC
06.2022 - 09.2024
Customer Service & Sales Associate
Tacos and Mas corp
01.2019 - 05.2024
Bachelor of Science - Electrical Engineering
PURDUE UNIVERSITY
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