Erika Rutledge
Customer Service
Urbana
Summary
Dynamic security professional with a proven track record at St. Mortiz Security, excelling in access control and crime prevention. Skilled in CCTV monitoring and emergency management, I foster a safe environment while effectively communicating with diverse individuals. Committed to maintaining high standards of safety and security through vigilant risk assessment and proactive measures.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
14
14
years of professional experience
Work History
Security Officer
St.Mortiz Security
04.2024 - 09.2025
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Sales Associate
Walmart
10.2023 - 03.2024
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Transit Bus Operator
Mass Transit District
03.2023 - 09.2023
- Operated with safety and skill to avoid accidents and delays.
- Accepted and processed fares.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Home Health Aide
Department of Human Services
06.2011 - 07.2016
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Education
High School Diploma -
Richard T Crane
Chicago, ILSkills
Access control
CCTV monitoring
Crime prevention
Emergency management
Report writing
Security guard license
Timeline
Security Officer
St.Mortiz Security
04.2024 - 09.2025
Sales Associate
Walmart
10.2023 - 03.2024
Transit Bus Operator
Mass Transit District
03.2023 - 09.2023
Home Health Aide
Department of Human Services
06.2011 - 07.2016
High School Diploma -
Richard T Crane