Erika Rodriguez
Gilberts
Summary
Dynamic leader with proven success at HearingLife, excelling in team supervision and performance evaluations. Skilled in complaint handling and coaching, I foster a culture of continuous improvement, enhancing customer satisfaction and operational efficiency. My proactive approach to training and mentoring has consistently driven team achievements and professional growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Digital Response Team Supervisor
HearingLife
Gilberts, IL
03.2017 - Current
- Supervised daily operations, ensuring adherence to quality standards and regulatory compliance.
- Trained and mentored team members on best practices and customer service protocols.
- Monitored performance metrics, providing feedback to promote continuous improvement among staff.
- Conducted regular staff meetings to discuss objectives, address challenges, and celebrate achievements.
- Evaluated team member performance regularly, providing guidance for professional growth and development.
Customer Service Representative
DOVENMUEHLE
Elgin, IL
04.2015 - 05.2017
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Managed complex customer accounts, addressing issues while maintaining strong relationships and trust.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Administrative Assistant
Galaxy 1
Elgin, IL
04.2010 - 08.2013
- Implemented document management systems to streamline record-keeping processes.
- Developed and maintained filing systems, ensuring easy access to critical information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma -
Elgin High School
Elgin, ILSkills
- Effective leadership
- Assignment delegation
- Report preparation
- Complaint handling
- Coaching and mentoring
- Team supervision
- Documentation and reporting
- Leading team meetings
- Performance evaluations
Certification
- Licensed Esthetician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Digital Response Team Supervisor
HearingLife
03.2017 - Current
Customer Service Representative
DOVENMUEHLE
04.2015 - 05.2017
Administrative Assistant
Galaxy 1
04.2010 - 08.2013
High School Diploma -
Elgin High School