Summary
Overview
Work History
Education
Skills
Timeline
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ERIKA MONTES

Oak Lawn

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Reliable Fire & Security
Alsip
06.2021 - Current
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.
  • Scheduled and confirmed appointments.

Customer Service Representative

Orkin Pest Control
Broadview
08.2017 - 06.2021
  • Updated databases with new and modified customer data.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

High School Diploma -

DUGAN HIGHSCHOOL
01-2005

Skills

  • Customer service
  • Scheduling procedures
  • Active listening
  • Adaptability and flexibility
  • Problem-solving
  • Multi-task management

Timeline

Customer Service Representative

Reliable Fire & Security
06.2021 - Current

Customer Service Representative

Orkin Pest Control
08.2017 - 06.2021

High School Diploma -

DUGAN HIGHSCHOOL

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ERIKA MONTES