ERIKA MONTES
Oak Lawn
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Reliable Fire & Security
Alsip
06.2021 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Scheduled and confirmed appointments.
Customer Service Representative
Orkin Pest Control
Broadview
08.2017 - 06.2021
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
DUGAN HIGHSCHOOL
01-2005
Skills
- Customer service
- Scheduling procedures
- Active listening
- Adaptability and flexibility
- Problem-solving
- Multi-task management
Timeline
Customer Service Representative
Reliable Fire & Security
06.2021 - Current
Customer Service Representative
Orkin Pest Control
08.2017 - 06.2021
High School Diploma -
DUGAN HIGHSCHOOL
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