Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Erika Madrigal

Rolling Meadows

Summary

Dedicated and experienced Salon Receptionist with over 8 years working as a receptionist Le’s Nails & Spa. Adept in making customers feel at home, while providing them with optimal customer service every step of the way. Bringing forth advanced scheduling skills, allowing for the effective management of busy schedules. Committed to helping salons reach success providing them with superior administrative and receptionist services.

Overview

8
8
years of professional experience

Work History

Receptionist

Le’s Nails & Spa
02.2017 - Current

• Learned details of types of treatment and procedures in order to answer questions for spa guests. • Escorted clients to spa areas, treatments, and offices. • Listened closely to customer complaints and responded appropriately to issues. • Developed relationships with guest to meet client needs and encourage repeat service. • Achieved specified sales targets by promoting special treatments, additional services, and products. • Communicated with spa team members if clients canceled or changed appointment times.

• Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards.

• Kept calendar with scheduled appointments and scheduled nail technicians for appropriate treatments and time slots.

• Trained new hires on appointment scheduling, opening, closing duties generating and balancing daily revenue reports.

• Consistently kept reception area clean, tidy, and maintained presence at desk area.

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Education

Some Schooling -

Oakton Community College
Des Plaines, IL

High School Diploma -

Maine West High School
Des Plaines, IL
12.2017

Skills

    Greeting clients with a positive attitude and a smile

    Providing excellent customer service both in person and over the phone

    Managing a high volume of phone calls and in-person inquiries

    Scheduling appointments and managing the salon's calendar

    Maintaining a clean and organized reception area Assisting stylists with administrative tasks

    Processing payments and managing the cash register

    Providing information about salon services, products, and promotions

    Handling customer inquiries and resolving complaints

    Understanding of salon etiquette and best practices

Languages

Spanish
Professional Working

Timeline

Receptionist

Le’s Nails & Spa
02.2017 - Current

Some Schooling -

Oakton Community College

High School Diploma -

Maine West High School

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Erika Madrigal