Erika Howard
Villa Park
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
Customer Service/Receptionist
DuPage Chrysler Dodge Jeep RAM
12.2020 - 12.2022
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or followups.
- Reduced call wait times by efficiently managing phone lines and directing calls to
- Assisted customers with any parts and service cashiering. Receipt all payments on vehicle purchases.
Billing and Payroll Accounting Clerk
River Front Chrysler Jeep
10.2008 - 02.2018
- Managed confidential matters of the changes in the organization and protected crucial information of the company by implementing proper security process in the company
- Handled enquires of employees and providing them proper information
- Processed customers’ invoices per car contracts delivered
- Established, calculated, maintained and processed payroll for hourly and salaried employees weekly
- Responsible for accurate and speedy processing of all billing and payroll issues
- Ensure reports are balanced and records are properly maintained
- Processed all warranty cancelations by customers
- Reconciled accounting schedules
Billing and Payroll Accounting Clerk
McGrath Auto Group
02.2006 - 10.2008
- Gathered, arranged, and input payroll date correctly and timely for all the stores in the group
- Ensured accurate records of payroll by carrying out regular system updates in areas like status changes, benefits deductions, time off accruals, and tax withholdings
- Provide agencies of state and federal governments needed payroll and billing information
- Processed billing on car purchases for2 stores
Office Manager
Oakfield Ford, Inc.
08.1992 - 02.2003
- Successfully manages small office team
- Performed general Human Resources responsibilities, including but not limited to hiring and training all new office personal
- Process weekly payroll and quarterly payroll taxes
- Processed all cancelation of warranty contracts
- Assisted in all other office activities as needed
Education
High School Diploma - General Studies
Willowbrook High School
Villa Park, IL05.1989
Skills
- Billing and invoicing
- File management
- Organization
- Report preparation
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Customer Service/Receptionist
DuPage Chrysler Dodge Jeep RAM
12.2020 - 12.2022
Billing and Payroll Accounting Clerk
River Front Chrysler Jeep
10.2008 - 02.2018
Billing and Payroll Accounting Clerk
McGrath Auto Group
02.2006 - 10.2008
Office Manager
Oakfield Ford, Inc.
08.1992 - 02.2003
High School Diploma - General Studies
Willowbrook High School
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