Erika Harris
Chicago,IL
Summary
Motivated and fast-learning professional with a passion for creating positive client experiences. Eager to contribute to a dynamic team and grow through hands-on experience. Known for adaptability, strong work ethic, and willingness to take on challenges.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Home Care Provider
State of Illinois
11.2023 - Current
- Assisted clients with daily living activities, promoting independence and comfort.
- Monitored client health, reporting changes to healthcare professionals promptly.
- Implemented personalized care plans, addressing individual needs and preferences.
- Documented client progress and care activities accurately for effective communication.
- Maintained a safe and clean environment, adhering to health and safety standards.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Freight Broker
Circle 7 Transportation
06.2020 - 11.2024
- Negotiated freight rates with carriers to optimize transportation costs.
- Coordinated shipment schedules and routes to ensure timely deliveries.
- Developed strong relationships with clients and carriers, enhancing communication efficiency.
- Utilized logistics software to track shipments and manage inventory accurately.
- Resolved delivery issues by collaborating with warehouse teams and drivers.
- Analyzed market trends to identify opportunities for expanding service offerings.
- Monitored market and negotiated rates based on trends.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Tracked shipments and trucks out on deliveries.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
Unarmed Security Officer
Securitas Security Services USA
06.2016 - 11.2019
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols to identify and address potential hazards.
- Responded promptly to incidents, ensuring appropriate documentation and reporting.
- Collaborated with law enforcement during emergencies to maintain order.
- Implemented conflict resolution techniques to de-escalate tense situations.
- Maintained detailed logs of daily activities, incidents, and observations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Patrolled commercial property and associated parking garage.
Education
High School Diploma -
Young Women's Leadership Charter School
Chicago, IL05-2011
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Strong multitasking
- Reliability and punctuality
- Organized multi-tasker
- Conflict resolution techniques
Certification
Freight Broker Agent : McHenry College
PERC CARD IDPFR
Timeline
Home Care Provider
State of Illinois
11.2023 - Current
Freight Broker
Circle 7 Transportation
06.2020 - 11.2024
Unarmed Security Officer
Securitas Security Services USA
06.2016 - 11.2019
High School Diploma -
Young Women's Leadership Charter School