Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erika Harris

Chicago,IL

Summary

Motivated and fast-learning professional with a passion for creating positive client experiences. Eager to contribute to a dynamic team and grow through hands-on experience. Known for adaptability, strong work ethic, and willingness to take on challenges.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Home Care Provider

State of Illinois
11.2023 - Current
  • Assisted clients with daily living activities, promoting independence and comfort.
  • Monitored client health, reporting changes to healthcare professionals promptly.
  • Implemented personalized care plans, addressing individual needs and preferences.
  • Documented client progress and care activities accurately for effective communication.
  • Maintained a safe and clean environment, adhering to health and safety standards.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Freight Broker

Circle 7 Transportation
06.2020 - 11.2024
  • Negotiated freight rates with carriers to optimize transportation costs.
  • Coordinated shipment schedules and routes to ensure timely deliveries.
  • Developed strong relationships with clients and carriers, enhancing communication efficiency.
  • Utilized logistics software to track shipments and manage inventory accurately.
  • Resolved delivery issues by collaborating with warehouse teams and drivers.
  • Analyzed market trends to identify opportunities for expanding service offerings.
  • Monitored market and negotiated rates based on trends.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Tracked shipments and trucks out on deliveries.
  • Expanded the company''s network of reliable carriers, improving overall operational efficiency.

Unarmed Security Officer

Securitas Security Services USA
06.2016 - 11.2019
  • Monitored premises to ensure safety and security for staff and visitors.
  • Conducted regular patrols to identify and address potential hazards.
  • Responded promptly to incidents, ensuring appropriate documentation and reporting.
  • Collaborated with law enforcement during emergencies to maintain order.
  • Implemented conflict resolution techniques to de-escalate tense situations.
  • Maintained detailed logs of daily activities, incidents, and observations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
  • Patrolled commercial property and associated parking garage.

Education

High School Diploma -

Young Women's Leadership Charter School
Chicago, IL
05-2011

Skills

  • Strong work ethic
  • Exceptional customer service
  • Guest engagement
  • Professional appearance
  • Strong multitasking
  • Reliability and punctuality
  • Organized multi-tasker
  • Conflict resolution techniques

Certification

Freight Broker Agent : McHenry College

PERC CARD IDPFR

Timeline

Home Care Provider

State of Illinois
11.2023 - Current

Freight Broker

Circle 7 Transportation
06.2020 - 11.2024

Unarmed Security Officer

Securitas Security Services USA
06.2016 - 11.2019

High School Diploma -

Young Women's Leadership Charter School

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Erika Harris