Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erika Espinosa

Chicago Heights

Summary

I am a leader who cares and listens to the needs of others, I excelled at Spirit Halloween by spearheading team training and making sure our customers were always satisfied. Expert in maintaining safe environments. I seamlessly managed tax preparations at RMG Accounting, ensuring compliance and resolving issues. My skills in relationship building and team leadership have consistently enhanced my clients and my bosses trust. I love learning and am dedicated to always working hard.

Overview

3
3
years of professional experience

Work History

Assistant Store Manager

Spirit Halloween
09.2021 - 11.2024
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Tax Preparer

RMG Accounting and Tax Services
11.2021 - 04.2023
  • Assessed client tax situations to determine best filing options.
  • Facilitated communication between clients and IRS or state tax agencies, resolving discrepancies and ensuring accurate filings.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Education

Certificate - Early Childhood Education And Care

Prairie State College
Chicago Heights, IL
04-2026

Skills

  • Problem-solving
  • Customer service
  • Team leadership
  • Positive attitude
  • Calm and patient demeanor
  • Cleaning and sanitizing
  • Maintaining safe environments
  • Relationship building

Languages

Spanish
Native or Bilingual

Timeline

Tax Preparer

RMG Accounting and Tax Services
11.2021 - 04.2023

Assistant Store Manager

Spirit Halloween
09.2021 - 11.2024

Certificate - Early Childhood Education And Care

Prairie State College

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Erika Espinosa