Erika Cisco
Schiller Park
Summary
Dynamic Senior Account Manager at Auto Resources with a proven track record in driving revenue growth through strategic upselling and cross-selling. Skilled in customer relations and staff management, I excel at mentoring teams and enhancing account management processes to exceed performance targets. Committed to fostering long-term client relationships and operational excellence.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
Auto Resources
12.2014 - Current
- Maintained detailed records of all account activities, ensuring accurate reporting for upper management review purposes later on.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Streamlined account management processes, improving overall efficiency and productivity.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Conducted regular reviews of each managed portfolio''s performance against objectives/targets – taking corrective action as necessary if any shortfalls were identified.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Education
CMA - Healthcare
Lincoln College of Technology
Melrose Park, ILSkills
- Customer relations
- Goals and performance
- Staff management
- Account management
- Customer relationships
- Management collaboration
- Issue resolution
- Needs analysis
- Prioritizing workflows
- Persuasive negotiations
Timeline
Senior Account Manager
Auto Resources
12.2014 - Current
CMA - Healthcare
Lincoln College of Technology
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