Summary

Overview

Work History

Education

Skills

Timeline

Erika Cisco

Schiller Park

Summary

Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

9

9

years of professional experience

Work History

Account Manager

Byrider

12.2014 - Current

Educated clients on new products or services to increase customer engagement with brand.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Met existing customers to review current services and expand sales opportunities.
Trained new employees on customer service, money handling and organizing strategies.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Made approval and denial recommendations by determining accurate risk levels.
Examined credit reports, financial statements and tax returns to determine repayment capability.
Collaborated with other professionals to develop innovative underwriting solutions.

Education

Associate of Applied Science - Medical Science

Lincoln College of Technology

Melrose Park, IL

2010

Skills

Account Management
Customer Service

Teamwork and Collaboration
Client Relations

Timeline

Account Manager

Byrider

12.2014 - Current

Associate of Applied Science - Medical Science

Lincoln College of Technology