Summary

Overview

Work History

Education

Skills

Accomplishments

Languages

Interests

Timeline

Erika Arthur

Mattoon

Summary

Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.

Overview

years of professional experience

Work History

Team Lead/Analysis Case Manager

Aetna Better Health of IL

07.2021 - Current

Trained new team members by relaying information on company procedures and safety requirements.
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Devised and implemented processes and procedures to streamline operations.
Collected, arranged, and input information into database system.
Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Maintained a case load of 30 Aetna Medicaid Members.
Assessed member's needs through observation, member reports, and tools.
Provided and connected members with resources to decrease health disparities and to improve health outcomes.
Created member centered care plans and assisted members to reach care plan goals

Family Intact and CPP Supervisor

Bethany Christian Service

01.2020 - 07.2021

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Generated reports detailing findings and recommendations.
Organized the implementation of Parent-Child Therapy (PCC) to the organization.
Managed all aspects of PCC.
Served as supervisor to staff in both departments: PCC and the Family intact program.
Served as a PCC therapist, implementing the programs with families in the their homes.
Provided tools and resources for families to stay intact and to decrease health disparities.

Mental Health Professional/PSR Coordinator/Crisis Counselor

Shelby County Community Services

05.2014 - 01.2021

Provided targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
Provided clients with recommendations to community resources.
Managed caseloads efficiently by prioritizing based on client needs and availability of resources, ensuring timely intervention for all patients.
Documented client progress in confidential files.
Collaborated with interdisciplinary teams to create holistic care plans for patients, addressing both mental and physical health needs.
Improved patient outcomes by developing and implementing comprehensive mental health treatment plans.
Performed client assessments and developed treatment plans.
Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships
Designed and implemented Psychosocial Rehabilitation program, incorporating student feedback to further develop and improve overall mission and objectives.
Managed crisis situations effectively, deescalating potentially dangerous behavior and ensuring the safety of all involved parties.
Delivered group therapy sessions focused on specific mental health topics, fostering peer support amongst participants and promoting skill development.
Provided individual therapy sessions.
Served as a 24 hour mental health professional.
Assessed individuals in mental health crisis, implemented transfer to appropriate treatment placement.

Psychiatric Rehabilitation Coordinator

Palm Terrace

11.2011 - 11.2015

Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
Evaluated and screened patients to determine needs and provide necessary support.
Scheduled providers according to patient need to use resources efficiently.
Maintained safe environment for 75-patient facility with continuous surveillance.
Improved patient outcomes by developing and implementing customized rehabilitation plans.
Expanded program offerings to meet the diverse needs of the patient population served, contributing to increased census numbers over time.
Led interdisciplinary team meetings to review patient progress, discuss challenges, and strategize on best approaches for successful outcomes.
Facilitated successful transitions from inpatient to outpatient settings, ensuring continuity of care through comprehensive discharge planning.
Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
Created customized care plans, working with residents, staff and families to assess and meet individual needs.
Designed group therapy modules.
Conducted group therapy and 1:1 counseling.
Maintained a case load of 25-30 residents with severe mental illnesses.