Summary
Overview
Work History
Education
Skills
Timeline
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Erik Powers

Crystal Lake

Summary

Dynamic professional with a proven track record at Amazon, enhancing productivity through innovative process improvements and robust quality control measures. Skilled in troubleshooting equipment issues and coaching teams, I foster collaboration while ensuring compliance and operational excellence. Committed to delivering exceptional service, I consistently exceed client expectations.

Overview

2
2
years of professional experience

Work History

Process Guide

Amazon
03.2024 - Current
  • Reduced error rates by implementing robust quality control measures within critical processes.
  • Coached employees on best practices for maintaining high-quality standards throughout all processes.
  • Implemented process improvements for increased productivity and cost savings.
  • Performed regular audits to ensure compliance with established procedures and guidelines.
  • Ensured equipment was operating as it should at the highest capacity possible.

Field Service Technician

Krispy Kreme
02.2023 - 02.2024
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Education

High School Diploma -

Kenwood High School
Clarksville, TN
05-2016

Skills

  • Troubleshooting equipment issues
  • Blueprint reading
  • Power and Hand tool proficiency
  • Standard operating procedures
  • Coaching and mentoring
  • Collaborative mindset

Timeline

Process Guide

Amazon
03.2024 - Current

Field Service Technician

Krispy Kreme
02.2023 - 02.2024

High School Diploma -

Kenwood High School

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Erik Powers