Erik Poole
Calumet City,IL
Summary
Professional in center operations and customer service with focus on efficiency and client satisfaction. Expertise in managing day-to-day activities and resolving customer issues. Known for collaborative teamwork and adaptability in dynamic environments. Skills include communication, problem-solving, and organizational abilities.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Help Desk position. Ready to help team achieve company goals.
Overview
22
22
years of professional experience
Work History
Engagement Center Specialist/Scheduling
Franciscan Alliance
Munster, IN
01.2023 - 01.2025
- Conducted administrative tasks such as scheduling inbound and outbound patients for X rays, MRI’s, ultrasounds, and primary care appointments.
- Operated multi-line phone system while ensuring optimal customer service and support.
- Oversaw insurance verification to ensure customer’s eligibility for healthcare services.
- Collected payments for customers’ healthcare services.
- Verified and updated existing patient and insurance information.
Certified Healthcare Giver
Health Care Plus Caregivers
South Holland, IL
01.2020 - 08.2023
- Executed reports utilizing HealthCare Plus system programs while collaborating with interdisciplinary teams.
- Provided patient assistance with personal care and activities of daily living.
- Expedited schedules for medical and social needs.
- Transported clients to appointments while adhering to local traffic laws.
- Reconciled medications and treatments plans.
Patient Advocate
MedData
Chicago, IL
04.2019 - 01.2020
- Verified patient insurance information.
- Utilized internal and external systems to validate and refer customer’s eligibility for resources.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
Paraprofessional Educator
St. Coletta’s of Illinois, Inc.
Tinley Park, IL
08.2016 - 04.2019
- Oversaw and implemented lesson plans for teacher-managed classrooms.
- Served as a mentor to assist students struggling with class materials.
- Excelled in student engagement by implementing diverse teaching strategies, hands-on activities, and technology-based approaches.
- Collaborated with teachers to develop engaging lesson materials tailored for diverse learners.
- Provided support during classes, group lessons, and classroom activities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained safety and security by overseeing students in recess environments.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Special Paraprofessional
Chicago Public Schools
Chicago, IL
09.2013 - 06.2015
- Influenced needs of special education students with one-on-one attention, alternative testing, and group assistance.
- Impacted student behavior through positive reinforcement and effective modeling strategies.
- Participated in the IEP and BIP plans with strict attention to requirements and goals.
- Supported classroom instruction by assisting teachers with lesson delivery and student engagement.
- Monitored student progress and adapted instructional strategies to improve academic performance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Teller Service Representative
Shore Bank/ Urban Partnership
Chicago, IL
03.2003 - 11.2010
- Researched and resolved customer issues on personal savings, checking, and lines of credit accounts.
- Recommended beneficial products and services to meet or exceed daily goals.
- Facilitated customers to achieve financial goals with active referrals to on-site specialists.
- Processed customer transactions efficiently and accurately, ensuring a seamless banking experience.
- Assisted customers with account inquiries, providing timely and effective solutions to enhance satisfaction.
- Generated monthly reports on customer activity and customer feedback.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Cross-sold credit cards, loans and other bank products.
- Referred customers to other banking departments for specialized services.
- Handled various accounting transactions.
- Executed wire transfers, stop payments and account transfers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained up-to-date knowledge of bank products and services, enabling informed customer guidance.
- Collaborated with team members to streamline daily operations and improve service delivery standards.
- Maintained a balanced cash drawer, ensuring accuracy in all financial transactions.
- Built lasting relationships with customers through engaging interactions that fostered trust in the bank''s services.
- Promoted a positive banking experience by greeting customers warmly and addressing their needs promptly.
- Delivered exceptional service by handling confidential information with discretion and professionalism.
- Showcased excellent communication skills while explaining complex banking procedures to customers clearly and concisely.
- Managed multiple tasks simultaneously, resulting in increased efficiency during peak hours.
- Identified opportunities for cross-selling bank products and services to meet customer needs, boosting overall profitability.
- Assisted customers with account inquiries and resolved issues promptly, resulting in improved customer retention.
Education
Certificate - I. T
IT Career Labs/ National Able Network
Chicago, IL04-2026
Associate in Arts - Psychology
South Suburban College
South Holland, IL06-2013
Skills
- Multiple job-related online systems for tracking, reporting, analyzing, and researching
- Training in telephonic scripts and surveys
- Customer service, critical thinking, and adaptability
- Proficiency in Microsoft Suite, Word, Excel, and PowerPoint
- Educated in health and wellness
- Adherence to regulatory requirements and budgets
- Feedback implementation
- Policy compliance
Affiliations
- Freemasonry Organization- Master Mason
- Engage in charitable work in surrounding communities.
Section name
- Trinity United Church of Christ
- Choir Member
Timeline
Engagement Center Specialist/Scheduling
Franciscan Alliance
01.2023 - 01.2025
Certified Healthcare Giver
Health Care Plus Caregivers
01.2020 - 08.2023
Patient Advocate
MedData
04.2019 - 01.2020
Paraprofessional Educator
St. Coletta’s of Illinois, Inc.
08.2016 - 04.2019
Special Paraprofessional
Chicago Public Schools
09.2013 - 06.2015
Teller Service Representative
Shore Bank/ Urban Partnership
03.2003 - 11.2010
Certificate - I. T
IT Career Labs/ National Able Network
Associate in Arts - Psychology
South Suburban College