Erik Pineda
Chicago
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Server/Bartender/Food Runner/ Busser
Acorns Grill & Terrance
09.2023 - 06.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Front of the House Manager
Cafecito
09.2022 - 08.2023
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food/drinks met standards for quality and quantity before serving to customers.
Fine Dining Lead Server
Cere's Table
05.2019 - 09.2022
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Increased sales significantly by upselling higher-end products to customers.
- Rolled silverware, set up tables and polished glassware and silverware.
- Assisted in maintaining inventory levels, ensuring adequate stock for optimal restaurant operations.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
Team Captain
Fusion Vino
04.2018 - 01.2020
- Planning well so each event functions properly.
- Managing food and beverage teams.
- Briefing staff and checking room set-ups before the event and after.
- Control of banquet china, glassware, linen and equipment
- Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
- Demonstrated adaptability during busy shifts by supporting other roles within the events as needed.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash.
Education
High School Diploma -
Truman Middle College High School
1145 West Wilson Ave, Chicago, IL 6064006-2008
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Food Handler Certification
- Illinois Alcohol Basset Certification
- Manager Certification
- High volume dining
- Team collaboration
- Bilingual
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server/Bartender/Food Runner/ Busser
Acorns Grill & Terrance
09.2023 - 06.2024
Front of the House Manager
Cafecito
09.2022 - 08.2023
Fine Dining Lead Server
Cere's Table
05.2019 - 09.2022
Team Captain
Fusion Vino
04.2018 - 01.2020
High School Diploma -
Truman Middle College High School
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