Erik Fisaga
Smithton
Summary
Results-driven HVAC Controls Project Manager at Dynamic Controls Inc. with a proven track record in project management and customer relationship management. Project management success comes by directing intricate projects, securing stakeholder satisfaction through proficient resource management and team coordination. Skilled in budget control and project scheduling, delivering exceptional outcomes in challenging environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HVAC Controls Project Manager
Dynamic Controls Inc.
10.2022 - Current
- Manage construction and retrofit projects where the Building Automation System is included in the scope of work.
- This includes review of engineered plans, working with subcontractors and managing manpower to complete.
- The on-time portion of the role ensures that stakeholders are pleased with the work.
- Additionally, the management of the billing and ordering of parts is included in the day-to-day work.
Residential Project Manager
Vogel Heating and Cooling
09.2019 - 09.2022
- As a project manager all facets of residential projects fall under my responsibility.
- Meet with clients to discover their needs and wants and then build a personalized plan for enacting those needs and wants.
- This includes the design of the technical scope, assigning appropriate workforce and managing the financial transactions to complete.
- 2021 – with a year over year decline in leads of 30%, increased revenue by 18%
- Designed projects from across the HVAC industry. Rooftop units, ductless split systems, boiler systems and forced air split systems.
Comfort Advisor
Tiger Plumbing
Collinsville
03.2017 - 09.2019
- Advisors are responsible for relationship building with potential clients and guiding them through the sales funnel.
- In addition, advisors analyze the situation and design personalized solutions for each client situation and complete the sale with higher closing rates and average ticket revenue.
- Tiger represents the largest residential home services company in Southern Illinois. Touting 24 hour service with plumbing, HVAC and electrical services being offered to residents of the St. Louis Metro East area.
- Managed HVAC sales team through 2017 attaining $3.6 million in revenue
- Set company record for highest revenue produced in the 24 year history for the month of May (2018)
- Hold closing ratio of 67%, beating industry average of 45%
- Train and develop new and existing advisors and selling technicians
Training Manager, Franchise Development
Direct Energy Services
05.2014 - 02.2017
- Success Academy shoulders the responsibility of teaching business systems, service and sales to owners and their staffs to assist in their business growth.
- Success Academy offers award winning training to tradesmen located across North America utilizing a systematic approach to the creation of content and the subsequent delivery stands out in the residential HVAC, Plumbing, Roofing and Electrical worlds.
- Best First Time Manager's Training. Revised and delivered Success Academy's 'GM Bootcamp' to leaders of contracting businesses across North America.
- Created and delivered 'Transforming Your Recruitment and Selection Process', a two-day training course to assist home services owners and managers in discovering and selecting the correct team members.
- Created and delivered 'Simple Secrets for an Effective Retention Strategy', a two-day course designed to change the historical relationship between managers and employees and to decrease attrition.
- Selected as division liaison and instructional designer for $900 million system integration project named Unify.
- Designed course content for 65 courses delivered through ILT and WBT including Train the Trainer.
- Four published articles in The Compass magazine and Shubee.com, both national trade magazines/newsletters.
- Selected to deliver 'Putting the Pro in Professional' and 'Growing your Team.'
- Led and managed team working with independent contractors to deliver 16,486 hours of instructor-led and webinar based training.
Training Specialist, Workforce Development
Connexions Loyalty Incorporated
St. Louis
01.2011 - 01.2014
- Connexions leverages their expertise in developing, launching and servicing loyalty travel programs while offering clients the benefits of scale, supplier leverage, industry knowledge and the highest quality programs in the travel and loyalty marketplace.
- Saved Connexions over $80K per year by developing and implementing a revolutionary program that increased new hire efficiency by 50%.
- Selected to lead all client-observed training classes as the Knowledge Management Team representative.
- Developed a 5-week Cruise and Package agent training program, consisting of 40 different deliverables including Instructor Led and E-Learning training modules.
- Increased efficiencies in the communication process for direct reports and facilitated classes on Coaching and Employee Development.
- Implemented a Dynamic Review process across departments and led the process and curriculum changes.
- Project manager tasked to create company wide sales workshop curriculum responsible for $500K in increased sales over two quarters.
- Expanded role of trainers in company by piloting virtual training program to international agents located in Mexico.
- Created and delivered leadership development course designed to increase front-line performance metrics through coaching.
Education
Bachelor of Science - Business Administration
Lindenwood University
Belleville, IL12.2012
Skills
- Project management and site supervision
- Customer relationship management
- Stakeholder engagement and resource allocation
- Team leadership and collaboration
- Project scheduling and progress reporting
- Budget control and forecasting
Certification
Certified Professional in Learning and Performance, 06/01/16, 07/01/23
Publications
- What Kind of Culture Do You Have?, http://www.shubee.com/buzz/what-kind-of-culture-do-you-have/, 06/01/15
- Building Credibility, http://www.shubee.com/buzz/building-credibility/, 01/01/15
- I've Got a Guy for That, http://www.shubee.com/buzz/ive-got-a-guy-for-that/, 10/01/14
- What's the 'Best' that Could Happen?, http://www.shubee.com/buzz/whats-the-best-that-could-happen/, 11/01/15
Awards
Leadership Excellence Award- Best First Time Manager Course, 01/01/16
Timeline
HVAC Controls Project Manager
Dynamic Controls Inc.
10.2022 - Current
Residential Project Manager
Vogel Heating and Cooling
09.2019 - 09.2022
Comfort Advisor
Tiger Plumbing
03.2017 - 09.2019
Training Manager, Franchise Development
Direct Energy Services
05.2014 - 02.2017
Training Specialist, Workforce Development
Connexions Loyalty Incorporated
01.2011 - 01.2014
Bachelor of Science - Business Administration
Lindenwood University