Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ericka Chhim

Chicago

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Technician II

Cogent Communications
06.2023 - 01.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Active construction monitoring and excavation management of working fiber.
  • Utility locating
  • Route management
  • Familiar with Utilisphere
  • Troubleshooting, Installation, and decommission, and maintenance of specific switching equipment.
  • Dark Fiber Testing
  • Splicing
  • Emergency damage response and repair, cut-over support.
  • Maintenance of LMS/FLS/RLS systems
  • Familiarity with radiodetection and Vivax-Metrotech vLoc systems.
  • Preventative maintenance and site maintenance
  • Optimized system performance thorough testing and analysis.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.

Field Technician II

T-mobile
09.2015 - 06.2023
  • Identified potential problems and prevented equipment failure through performing regular equipment inspections.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Kept detailed records of field measurements and data.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Worked with diverse types of weather and ground conditions.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Researched and implemented new technologies and equipment.
  • Read and interpreted technical manuals and schematics to understand systems design and operations.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Delivered high-quality work by diligently following standard operating procedures.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Tested systems, noting issues and completing preventive maintenance.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Utility locating
  • Active construction monitoring and excavation management of working fiber
  • Rout management
  • Familiarity with Utilisphere
  • Troubleshooting and Installation
  • Maintenance of specific switching equipment.
  • Dark fiber testing
  • Splicing and emergency damage response and repair.
  • Cut-over support
  • Maintenance of LMS/FLS systems
  • Familiarity with radiodetection and vivax-metrotech vLoc systems.
  • Preventative maintenance and site maintenance.

Veteran

United States National Guard
11.2009 - 09.2015
  • Engaged targets in low-light conditions with night vision equipment.
  • Implemented tactics, procedures, and techniques for defense systems.
  • Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
  • Worked weekends and long hours in deployed locations to complete maintenance taskings.
  • Looked after weapons by scheduling and performing organizational and preventive maintenance.
  • Oversaw utilities manual records to perform stock control and accounting duties.
  • Operated and maintained armored vehicles.
  • Maintained required level of proficiency in use of firearms.
  • Trained in small arms, anti-armor and indirect fire weapons.

Line Cook

Coopers Hawk
03.2012 - 08.2014
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Grilled meats and seafood to customer specifications.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Monitored food quality and presentation to maintain high standards.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Assisted in developing new menu items to reflect restaurant's style and standards.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.

Education

Bachelor of Science - Electrical Engineering

ITT Technical Institute - Spokane Valley
Spokane, WA
05.2018

Skills

  • Quality Assurance Controls
  • Data Collection
  • Critical Thinking
  • Root Cause Analysis
  • Reading Comprehension
  • Technical Analysis
  • Hardware and Software Installation
  • Environmental Safety
  • Fiber Distribution
  • Data Transmissions Systems
  • Interpersonal and Written Communication
  • Equipment Maintenance
  • Corrective Actions
  • Team Instructions

Timeline

Technician II

Cogent Communications
06.2023 - 01.2025

Field Technician II

T-mobile
09.2015 - 06.2023

Line Cook

Coopers Hawk
03.2012 - 08.2014

Veteran

United States National Guard
11.2009 - 09.2015

Bachelor of Science - Electrical Engineering

ITT Technical Institute - Spokane Valley

Similar Profiles

CREATE PROFILE
Ericka Chhim