ERICKA BAYLON
Skokie
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Currently pursuing a career in psychology, with goals to further develop interpersonal skills, understand human behavior more deeply, and grow into roles that allow for meaningful support and connection with others.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Babysitter
Chicago, IL
08.2025 - Current
- Delivered attentive care for children aged 8-10, prioritizing safety and enhancing enjoyment.
- Communicated effectively with parents, providing regular updates and feedback.
- Coordinated daily routines, ensuring seamless transitions between meals, naps, and playtime.
- Fostered nurturing environment that supported children's emotional and social development.
- Communicated effectively with parents, providing regular updates and feedback.
Online Personal Shopper
Jewels Osco
Skokie, IL
08.2024 - Current
- Assisted customers in selecting products based on their preferences and needs, providing a smooth and personalized shopping experience.
- Responded quickly and efficiently to customer inquiries by phone and email, offering clear and accurate information.
- Provided detailed product information to support customer decision-making and enhance satisfaction.
- Delivered high-quality customer service by addressing questions and resolving concerns or complaints in a timely and professional manner.
Coordinator
Marshalls
Skokie, IL
06.2022 - 08.2024
- Collaborated with multiple departments to ensure projects were completed on time and aligned with organizational goals.
- Promoted high customer satisfaction by resolving concerns with knowledgeable, friendly, and solution-focused service.
- Researched and implemented effective merchandising strategies that improved product visibility and strengthened sales performance.
- Greeted customers and provided clear, helpful information about store products and services to enhance their overall experience.
Cashier
Valli Produce
Evanston, IL
08.2021 - 02.2022
- Greeted customers warmly and provided clear, helpful information about store products and services to support a positive shopping experience.
- Operated the cash register accurately and efficiently, processing payments by cash, check, credit card, gift card, and automatic debit.
- Counted and verified money in the cash drawer at the beginning of each shift to ensure accuracy, accountability, and smooth daily operations.
Education
Associate of Arts - Psychology
St. Augustine College
Chicago, IL01.2024
Bachelor of Arts - Psychology
Lewis University
Romeoville, IL05.2026
Skills
- Customer service
- Patience and empathy
- Teamwork and collaboration
- Time management
- Child development
- Multitasking
- Childcare knowledge
- Reliable and responsible
- Active listening
Certification
- Licensed Paraprofessional Educator - 7/8/2026
LANGUAGES
English
Spanish
Timeline
Babysitter
08.2025 - Current
Online Personal Shopper
Jewels Osco
08.2024 - Current
Coordinator
Marshalls
06.2022 - 08.2024
Cashier
Valli Produce
08.2021 - 02.2022
Associate of Arts - Psychology
St. Augustine College
Bachelor of Arts - Psychology
Lewis University