Summary
Overview
Work History
Education
Skills
References
Phone
References
Timeline
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Erick W. Yang

Glenview

Summary

Dynamic Software Quality Assurance Lead with extensive experience at ComPsych Corporation, specializing in test automation and defect tracking. Proven track record in enhancing product quality through innovative testing strategies and effective team mentoring. Skilled in Selenium and stakeholder engagement, consistently delivering high-quality results in fast-paced environments. Accomplished professional with background in Software Quality Assurance Lead role. Demonstrated history of managing all aspects of software testing, including developing testing strategies and leading QA teams. Strengths include excellent problem-solving abilities, thorough knowledge of QA methodologies, and strong leadership skills. Made significant impact by improving product quality, reducing defects, and ensuring on-time delivery of software projects.

Overview

25
25
years of professional experience

Work History

Software Quality Assurance Lead

ComPsych Corporation
Chicago
02.2015 - Current
  • Assisted in the development of new automation tools and techniques to improve product quality assurance processes.
  • Provided detailed reports on project status including documentation of defects found during testing cycles.
  • Developed training materials for other QA personnel regarding software testing principles and techniques.
  • Performed functional tests for usability compliance in accordance with established standards.
  • Created test plans, strategies, scripts, and scenarios to ensure the highest level of quality.
  • Implemented procedures for defect triage sessions with stakeholders from across the organization.
  • Monitored bug resolution efforts and tracked successes for future reference purposes.
  • Documented results from each phase of the QA process for use by other teams within the company.
  • Mentored junior team members in best practices related to software testing methods and techniques.
  • Managed tracking systems for defects discovered during various stages of the QA process.
  • Collaborated with developers in order to identify system requirements issues during development process.
  • Coordinated activities between multiple teams involved in a release cycle including developers, testers, business analysts.
  • Identified potential problems through reviews of application design documents and code reviews.
  • Worked closely with stakeholders from other departments to develop an understanding of their needs related to software quality assurance processes.
  • Conducted manual and automated testing on different platforms such as web-based applications, mobile devices, operating systems, databases.

Quality Assurance Application Lead

McDonald’s Corporation
Oak Brook
01.2012 - 12.2014
  • Coordinates the development of the QA/testing plan(s) and test cases while adhering to the specific QA/testing standards and guidelines for the project.
  • Collaborates with Business Analysts and/or project team to ensure that clear, unambiguous requirements are defined for the project.
  • Follows and executes QA/testing plans within a particular program/project. Adheres to the appropriate project management disciplines (e.g., quality assurance, communications plan, change management plan, risk management, issue management, etc.).
  • Measures defects, service levels, response times, etc., and conducts root cause analysis during the development of I/S application or service.
  • Logs issues/problems uncovered during QA/testing, determines severity, and may coordinate the implementation of problem resolution as appropriate.
  • Develops and executes Performance testing for a specific software application and provides timing metrics for Stakeholders.
  • Assisted in the development of new automation tools and techniques to improve product quality assurance processes.
  • Provided detailed reports on project status including documentation of defects found during testing cycles.
  • Developed training materials for other QA personnel regarding software testing principles and techniques.
  • Performed functional tests for usability compliance in accordance with established standards.
  • Created test plans, strategies, scripts, and scenarios to ensure the highest level of quality.
  • Implemented procedures for defect triage sessions with stakeholders from across the organization.
  • Monitored bug resolution efforts and tracked successes for future reference purposes.
  • Documented results from each phase of the QA process for use by other teams within the company.
  • Mentored junior team members in best practices related to software testing methods and techniques.
  • Managed tracking systems for defects discovered during various stages of the QA process.
  • Collaborated with developers in order to identify system requirements issues during development process.
  • Coordinated activities between multiple teams involved in a release cycle including developers, testers, business analysts.
  • Identified potential problems through reviews of application design documents and code reviews.
  • Worked closely with stakeholders from other departments to develop an understanding of their needs related to software quality assurance processes.
  • Conducted manual and automated testing on different platforms such as web-based applications, mobile devices, operating systems, databases.
  • Developed and implemented software quality assurance procedures and standards.
  • Ensured that all projects are tested thoroughly before being released into production environment.
  • Analyzed product requirements and developed comprehensive test plans accordingly.
  • Reviewed customer feedback to determine areas where improvements can be made to existing products or services.
  • Participated in technical meetings with other teams within organization to discuss current project objectives.
  • Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
  • Created and maintained database of common and known testing defects.
  • Met project scope and delivery dates by planning optimal testing schedules.
  • Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
  • Created and optimized automated testing tools for repetitive tasks.
  • Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
  • Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
  • Produced test scripts for new automated software testing rounds.
  • Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
  • Completed unit and regression tests on software and individual modules.
  • Monitored and facilitated bug resolutions to optimize software.
  • Simulated software production environments to allow for enhanced testing.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.

Quality Assurance Analyst

SPSS Corporation /SPSS, an IBM Company / IBM Corporation
Chicago
01.2006 - 01.2012
  • Analyze business, user, and system requirements to create and execute detailed test plans, and verify bug defects.
  • Convert test plans and legacy Silk scripts to Rational Functional Tester automation scripts for regression and new feature testing.
  • Configure testing environments and testing matrix to cover all platforms and languages as well as schedule automation/manual tests.
  • Lead major and minor releases for SPSS Statistics product as well as lead Integration project amongst various IBM products.
  • Use ClearQuest for reporting and tracking defects, and providing updates on state of defects.

Contractor: QA Analyst

Takeda Pharmaceuticals NA Inc.
Lincolnshire
01.2005 - 01.2006
  • Helped design, develop and implement test plans, scripts, tools using the detailed business requirements document provided by the business analysts.
  • Liason between multi-disciplinary teams to collaborate and identify Standard Operating Procedures.
  • Assisted Application Developers and technical support in identifying and resolving defects.
  • Documented test procedure/findings and reconciled test results from different tests and groups.
  • Attended daily defect report triage meetings and presented progress updates.

Contractor: Data Management

Commerce Clearing House, Inc.
Riverwoods
01.2002 - 01.2005
  • Converted CCH print/electronic data products into SGML/XML/HTML data types and format code.
  • Reviewed electronic data and tags to assure data accuracy via validation testing.
  • Communicated with Business Units to implement business goals and product design.
  • Implemented the data review processes and updates on products being converted.

Contractor: QA Analyst

Allstate Insurance Company
Northbrook
01.2000 - 01.2002
  • Modified and executed test cases and scripts using for Assembly, Functionality and Regression testing.
  • Provided the testing team with the required business data, rules and logistics from the business, architecture and development teams and to inspect final scripts and confirm to standards.
  • Prepared detailed reports of Bugs and Defects, pass/fail reports, and comparison analysis, and interacted with the development teams, application, and data architecture teams, and migration / build teams to report and correct defects.
  • Tested the application with different user profiles to simulate real time usage.

Education

QuickTest Pro Certification Course - Software Engineering

Advanced Computer Training Institute (ACT)
Glenview, IL
11.2010

Bachelor of Science - Industrial Management, Industrial Engineering

Purdue University – Krannert School of Management
West Lafayette, IN
05.2000

Skills

  • Rational ClearQuest
  • ClearCase
  • JIRA
  • Selenium
  • Rational Functional Tester
  • Rational Quality Manager Tool
  • SilkTest
  • TestComplete
  • E-monitor
  • Visio
  • Windows
  • MacOS
  • Linux
  • UNIX Systems
  • XML
  • HTML
  • SGML
  • Java
  • VB Script
  • WebLogic
  • WebSphere
  • JBoss
  • Defect tracking
  • Test automation
  • Quality assurance
  • Team mentoring
  • Effective communication
  • Process improvement
  • Test plan creation
  • Test automation expertise
  • Defect tracking management
  • API testing experience
  • Manual testing proficiency
  • Regression testing techniques
  • Test case development
  • Stakeholder engagement

References

Available upon request

Phone

cell, (847) 809-9379

References

References available upon request.

Timeline

Software Quality Assurance Lead

ComPsych Corporation
02.2015 - Current

Quality Assurance Application Lead

McDonald’s Corporation
01.2012 - 12.2014

Quality Assurance Analyst

SPSS Corporation /SPSS, an IBM Company / IBM Corporation
01.2006 - 01.2012

Contractor: QA Analyst

Takeda Pharmaceuticals NA Inc.
01.2005 - 01.2006

Contractor: Data Management

Commerce Clearing House, Inc.
01.2002 - 01.2005

Contractor: QA Analyst

Allstate Insurance Company
01.2000 - 01.2002

QuickTest Pro Certification Course - Software Engineering

Advanced Computer Training Institute (ACT)

Bachelor of Science - Industrial Management, Industrial Engineering

Purdue University – Krannert School of Management

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Erick W. Yang