Erica Shelby
Chicago
Summary
Dynamic and dependable professional with a proven track record at Cook County Juvenile Detention Center, excelling in roles requiring meticulous attention to detail and robust customer service skills. Demonstrated ability to enhance cleaning protocols and streamline remittance processing, improving efficiency by over 30%. Skilled in working independently and prioritizing tasks effectively, ensuring high levels of cleanliness and customer satisfaction.
Overview
29
29
years of professional experience
Work History
Environmental Services Custodian
Cook County Juvenile Detention Center
06.2009 - Current
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Laundry Attendant
Jani King
06.2008 - 06.2009
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
Customer Service/Laundry Attendant
Bubble Land Laundromat
01.1998 - 05.2008
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
Remittance Processor
AG Data Services
01.2001 - 01.2007
- Conducted regular audits of processed transactions to identify any inconsistencies or errors, taking corrective action promptly to prevent recurrence and mitigate impact on customers.
- Remained adaptable and flexible in a fast-paced environment, readily adjusting to changes in processes or customer requirements while maintaining high levels of performance.
- Handled sensitive customer information with discretion, maintaining confidentiality throughout the payment process.
- Improved remittance processing efficiency by implementing advanced software tools and streamlined workflows.
Customer Service Representative
Advanced Telemarketing Comm.
01.1996 - 01.1998
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Provided CTA, Pace, and Metra riders with route and transportation schedules and directions to the public
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
Education
GED -
Midwest Theological Institute Highschool
Chicago, IL05-2024
No Degree - General Studies/ Microcomputer
Malcolm X College
Chicago, IL05-2006
Skills
- Cleaning and sanitizing
- Work independently
- Responsible and dependable
- Customer service
- Attention to detail
- Customer service-focused
- Work prioritization
Timeline
Environmental Services Custodian
Cook County Juvenile Detention Center
06.2009 - Current
Laundry Attendant
Jani King
06.2008 - 06.2009
Remittance Processor
AG Data Services
01.2001 - 01.2007
Customer Service/Laundry Attendant
Bubble Land Laundromat
01.1998 - 05.2008
Customer Service Representative
Advanced Telemarketing Comm.
01.1996 - 01.1998
GED -
Midwest Theological Institute Highschool
No Degree - General Studies/ Microcomputer
Malcolm X College
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