Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Erica Redmon

Aurora

Summary

Dynamic and patient-oriented professional with a proven track record at Hesedhouse, excelling in fast-paced environments. Demonstrates exceptional communication and problem-solving skills, ensuring high standards of care and support. Experienced in fostering patient well-being and safety, with a keen ability to learn quickly and adapt to diverse patient needs.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Healthcare Support Staff

Hesedhouse
02.2024 - 02.2025
  • Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
  • Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
  • Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
  • Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.
  • Maintained a clean and safe environment for patients, staff, and visitors by adhering to infection control protocols.
  • Developed trusting relationships with patients through empathetic listening skills, promoting open dialogue about concerns or questions related to their healthcare experience.
  • Acted as an advocate for the needs of vulnerable populations within the healthcare setting, working to ensure equitable access to resources and support.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Maintained clean, safe, and well-organized patient environment.
  • Completed regular check-ins and progress report for each client.

Server

Texas Roadhouse Restaurant
08.2023 - 01.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Sales Associate

Sunglass Hut
08.2022 - 06.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Education

Associate In Sociology - Social Work

Lane College
Jackson, TN
04.2027

Skills

    Fast learner

    Communication

    Active listening skills

    Cultural competence

    Resilience

    Problem solving

    Patient

Certification

CPR certified

Timeline

Healthcare Support Staff

Hesedhouse
02.2024 - 02.2025

Server

Texas Roadhouse Restaurant
08.2023 - 01.2024

Sales Associate

Sunglass Hut
08.2022 - 06.2023

Associate In Sociology - Social Work

Lane College

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Erica Redmon