Erica Ramirez
Evanston
Summary
Compassionate Certified Nursing Assistant with proven expertise in patient care at Advocate Lutheran General Hospital. Skilled in recording vital signs and maintaining HIPAA compliance, I foster trust and comfort through empathetic communication. A reliable team player dedicated to enhancing patient outcomes and safety, ensuring dignity and well-being in every interaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Advocate Lutheran General Hospital
10.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Phlebotomist
LabCorp
01.2019 - 10.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Receptionist
Access Community Health Network
04.2017 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Associate of Applied Science - Nursing
Oakton Community College
Des Plaines, IL12-2028
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Basic life support
- Bedside manner
- Recording vital signs
- Medical terminology
- Patient lifting
- Urinary catheter care
- Maintaining privacy
- Trustworthy companion
- Specimen collection
- Blood glucose testing
Certification
- CNA - Certified Nurse Assistant
- PT - Phlebotomy Technician
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Certified Nursing Assistant
Advocate Lutheran General Hospital
10.2024 - Current
Phlebotomist
LabCorp
01.2019 - 10.2024
Receptionist
Access Community Health Network
04.2017 - 06.2019
Associate of Applied Science - Nursing
Oakton Community College
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