Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Generic
Open To Work

Erica Paschal

South Holland

Summary

Safety-focused and customer-oriented professional with a valid Class C Commercial Driver’s License (CDL) seeking a Full-Time Bus Operator position with Pace Suburban Bus. Experienced in handling high-volume customer interactions, maintaining composure in fast-paced environments, and ensuring passenger safety and satisfaction. Dependable, punctual, and committed to safe transportation practices.

Overview

7
7
years of professional experience
2022
2022
years of post-secondary education

Work History

Customer Advocate

Carvana
University Park
07.2025 - Current
  • Assisted customers with inquiries and concerns regarding vehicle purchases.
  • Provided support during the online car buying process for customer satisfaction.
  • Collaborated with team members to resolve customer issues efficiently.
  • Coordinate vehicle deliveries and assist customers with documentation
  • Maintain professionalism while resolving customer concerns
  • Ensure accuracy and timeliness in all transactions

Customer Service Representative

Southwest Airlines
Chicago
03.2025 - 12.2025
  • Assisted customers with flight bookings and itinerary changes.
  • Resolved customer inquiries through phone and online communication channels.
  • Provided information about airline policies, services, and promotions.
  • Maintained calm and professional demeanor in high-pressure situations
  • Followed strict safety and compliance procedures

Shift Leader

Metro by T-Mobile
Calumet City
04.2023 - 03.2025
  • Supervised daily operations and ensured team adherence to company policies.
  • Trained new employees on sales techniques and customer service practices.
  • Assisted customers with device selection and account management inquiries.

Sales Associate

Nordstrom Rack
Orland Park
01.2022 - 04.2023
  • Assisted customers in finding products and provided exceptional service.
  • Maintained visual merchandising standards to enhance store appearance.
  • Processed transactions accurately using point-of-sale systems.

Assistant Manager

Panda Express
South Holland
06.2019 - 01.2022
  • Assisted in managing daily restaurant operations and staff scheduling.
  • Trained new employees on customer service and food preparation standards.
  • Monitored inventory levels and coordinated supply orders for kitchen needs.

Education

Thornwood High School
South Holland, Illinois

Some College (No Degree) - Science

South Suburban College of Cook County
South Holland, IL

Skills

  • Customer relationship management
  • Vehicle documentation
  • Order processing
  • Customer inquiry resolution
  • CDL Class C Licensed Driver
  • Passenger Safety & Awareness
  • Customer Service Excellence
  • Conflict Resolution
  • Route Awareness & Navigation
  • Time Management & Reliability
  • Emergency Response Preparedness
  • Cash Handling & Fare Systems

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

Remote

Salary Range

$45000/yr - $200000/yr

Timeline

Customer Advocate

Carvana
07.2025 - Current

Customer Service Representative

Southwest Airlines
03.2025 - 12.2025

Shift Leader

Metro by T-Mobile
04.2023 - 03.2025

Sales Associate

Nordstrom Rack
01.2022 - 04.2023

Assistant Manager

Panda Express
06.2019 - 01.2022

Some College (No Degree) - Science

South Suburban College of Cook County

Thornwood High School
Erica Paschal