Open To Work
Erica Paschal
South Holland
Summary
Safety-focused and customer-oriented professional with a valid Class C Commercial Driver’s License (CDL) seeking a Full-Time Bus Operator position with Pace Suburban Bus. Experienced in handling high-volume customer interactions, maintaining composure in fast-paced environments, and ensuring passenger safety and satisfaction. Dependable, punctual, and committed to safe transportation practices.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Customer Advocate
Carvana
University Park
07.2025 - Current
- Assisted customers with inquiries and concerns regarding vehicle purchases.
- Provided support during the online car buying process for customer satisfaction.
- Collaborated with team members to resolve customer issues efficiently.
- Coordinate vehicle deliveries and assist customers with documentation
- Maintain professionalism while resolving customer concerns
- Ensure accuracy and timeliness in all transactions
Customer Service Representative
Southwest Airlines
Chicago
03.2025 - 12.2025
- Assisted customers with flight bookings and itinerary changes.
- Resolved customer inquiries through phone and online communication channels.
- Provided information about airline policies, services, and promotions.
- Maintained calm and professional demeanor in high-pressure situations
- Followed strict safety and compliance procedures
Shift Leader
Metro by T-Mobile
Calumet City
04.2023 - 03.2025
- Supervised daily operations and ensured team adherence to company policies.
- Trained new employees on sales techniques and customer service practices.
- Assisted customers with device selection and account management inquiries.
Sales Associate
Nordstrom Rack
Orland Park
01.2022 - 04.2023
- Assisted customers in finding products and provided exceptional service.
- Maintained visual merchandising standards to enhance store appearance.
- Processed transactions accurately using point-of-sale systems.
Assistant Manager
Panda Express
South Holland
06.2019 - 01.2022
- Assisted in managing daily restaurant operations and staff scheduling.
- Trained new employees on customer service and food preparation standards.
- Monitored inventory levels and coordinated supply orders for kitchen needs.
Education
Thornwood High School
South Holland, IllinoisSome College (No Degree) - Science
South Suburban College of Cook County
South Holland, ILSkills
- Customer relationship management
- Vehicle documentation
- Order processing
- Customer inquiry resolution
- CDL Class C Licensed Driver
- Passenger Safety & Awareness
- Customer Service Excellence
- Conflict Resolution
- Route Awareness & Navigation
- Time Management & Reliability
- Emergency Response Preparedness
- Cash Handling & Fare Systems
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$45000/yr - $200000/yrTimeline
Customer Advocate
Carvana
07.2025 - Current
Customer Service Representative
Southwest Airlines
03.2025 - 12.2025
Shift Leader
Metro by T-Mobile
04.2023 - 03.2025
Sales Associate
Nordstrom Rack
01.2022 - 04.2023
Assistant Manager
Panda Express
06.2019 - 01.2022
Some College (No Degree) - Science
South Suburban College of Cook County
Thornwood High School