Erica Orellana
Chicago
Summary
Dedicated Medical Assistant with expertise in patient scheduling, front desk operations, and process improvements. Committed to enhancing office efficiency and supporting high-quality patient care.
Overview
9
9
years of professional experience
Work History
Medical Assistant/Receptionist
Garcia Medical Center
Chicago
04.2023 - Current
- Coordinated patient scheduling and managed front desk operations to enhance office efficiency.
- Assisted healthcare providers with patient intake and documentation for accurate record-keeping.
- Trained new staff on administrative procedures and office protocols to ensure smooth operations.
- Implemented process improvements that streamlined patient flow and reduced wait times in the clinic.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Communicated effectively with patients regarding appointments, procedures, and insurance verification processes.
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Educated patients on treatment plans, medications, and preventive care to enhance understanding.
- Monitored inventory levels of medical supplies, implementing reorder processes to prevent shortages.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Care Worker
Maryville Academy
Chicago
04.2018 - 03.2023
- Provided compassionate care and support to at-risk youth, fostering a safe environment.
- Collaborated with multidisciplinary teams to develop individualized treatment plans for residents.
- Led training sessions for new staff on best practices in behavioral management techniques.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Facilitated daily activities, fostering positive relationships with youth in care.
Secretary's Assistant
Fabco Companie
Queens, NY
06.2017 - 12.2017
- Coordinated scheduling for executive meetings, ensuring efficient time management and resource allocation.
- Maintained accurate records of correspondence and communications to facilitate information retrieval.
- Developed and implemented filing systems that improved document organization and accessibility.
Education
No Degree - CNA
City Colleges of Chicago
Chicago, ILHigh School Diploma -
Garaicoa De Calderon
Cuenca,Ecuador06-2006
Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Medical receptionist experience
- Front desk operations
- Patient scheduling
- Appointment management
- Appointment scheduling
- Inpatient care
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Garcia Medical Center
04.2023 - Current
Care Worker
Maryville Academy
04.2018 - 03.2023
Secretary's Assistant
Fabco Companie
06.2017 - 12.2017
No Degree - CNA
City Colleges of Chicago
High School Diploma -
Garaicoa De Calderon