Erica Natal
Rockford,IL
Summary
Results-driven Nurse Executive with a proven track record of successfully leading teams to achieve desired outcomes. Strong focus on promoting team collaboration and operational efficiency, fostering a culture of accountability and excellence. Strategic planning skills and expertise in process improvement consistently meet changing organizational needs. Licensed to practice nursing in both Illinois and Wisconsin, ensuring ability to provide high-quality care in multiple states.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Healthcare Surveyor
Accreditation Association for Ambulatory Healthcare
01.2022 - Current
- Strong clinical and ambulatory healthcare knowledge of various settings including ambulatory surgery centers, medical practices and endoscopy centers.
- Technical and clinical expertise in nursing, quality and risk management.
- Practical knowledge and insights into realities of daily business operations.
- Thorough understanding of accreditation standards, patient safety and quality care.
- Strong data analysis skills, process improvement activities and strategic planning.
Director of Clinical Services/ Administrator
Rockford Gastroenterology Associates
01.2008 - Current
- Oversee clinical operations for a private healthcare clinic with 140 employees
- Coordinate activities in the ambulatory surgery center, research, histology, clinic, triage, scheduling, infusion and quality departments
- Manage contracts for clinical and pharmaceutical departments
- Pioneered an innovative metric-based incentive payment system, reducing overtime by the equivalent of seven full-time employees
- Championed the achievement and maintenance of federal accreditations, including AAAHC, CMS, ASGE Unit Recognition, and CLIA
- Created information- and resource-management systems to streamline performance and improve speed and accuracy of caseload management
- Effectively staffs and creates highly motivated teams: Nursing, Scheduling, Medical Records, Quality Assurance, Triage and Assistants
- Strategic Planning – insight into performance trends across clinical service lines, implemented and grew high value service line including build out phase, ability to make tactical and strategic planning decisions
Education
Master of Healthcare Administration -
University of Phoenix
Phoenix, AZBachelor of Science - Nursing
Rockford College
Rockford, ILSkills
- Excel-Based Data Analysis
- Effective Presentation Design
- Analytical Problem Solving
- Goal-Oriented Strategy Development
- Performance Optimization Techniques
- Cross-Functional Team Collaboration
- Workforce Development
- KPI Development Expertise
- Risk Mitigation Strategies
- Regulatory Adherence
Accomplishments
- Reduced staffing costs in the equivalent of seven full time employees by implementing cross-training and low census policies.
- Aggressive contract negotiations across multiple service lines: Clinical Research, Medical Supplies and Equipment, Custodial.
- Supervised teams of 30+ staff members.
- Collaborated with multifunctional teams in the implementation of patient engagement software, electronic medical records updates and chronic care management software.
Certification
Licensed to practice nursing in the states of Illinois and Wisconsin, BLS, ACLS
Publications And Speaking Engagements
- Contributor, Society of Gastroenterology Nurses and Associates, GI/Endoscopy Development Resources, 3rd Edition, 2015
- Contributor, Chapter 23: Endoscopy for the Gastroenterology Nursing: A Core Curriculum, 6th Edition, 2021
- Faculty, American Society for Gastrointestinal Endoscopy Practice Management and Quality Symposium, Baltimore, Maryland, 2017
- Faculty, American Society for Gastrointestinal Endoscopy Practice Management and Quality Symposium, Philadelphia, Pennsylvania, 2018
- Contributor, National Healthcare Quality Competency Framework, 2018
- Advisory Panel, HQ Solutions: Essential Resource for the Healthcare Quality Professional, 5th Edition, 2022
- Chair, Healthcare Policy Committee, Society of Gastroenterology Nurses and Associates, 2021 - Present
- Co-author, Practice Management: The Road Ahead, AGA Institute, https://doi.org/10.1016/J.cgh.2022.07.018
Professional Associations
- Society for Gastroenterology Nurses and Associates, Member, 2007 - Present
- Association for Professionals in Infection Control and Epidemiology, Member, 2007 - Present
- National Association for Healthcare Quality, Member, 2007 - Present
- Medical Group Management Association, Member, 2007 - Present
- American Society for Gastrointestinal Endoscopy, Member, 2007 - Present
Languages
Spanish
Native or Bilingual
Timeline
Healthcare Surveyor
Accreditation Association for Ambulatory Healthcare
01.2022 - Current
Director of Clinical Services/ Administrator
Rockford Gastroenterology Associates
01.2008 - Current
Bachelor of Science - Nursing
Rockford College
Master of Healthcare Administration -
University of Phoenix
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