Erica Mueller
Westmont
Summary
Senior Supply Chain and Logistics Leader with 10+ years of experience designing scalable supply chain solutions across startups and enterprise organizations. Expertise in supply planning, demand planning, global procurement, S&OP, inventory optimization, and sustainable logistics practices. Proven ability to reduce costs, strengthen supplier partnerships, and optimize end-to-end operations using advanced analytics and ERP systems. Adept at leveraging NetSuite, SAP, SQL, and KPI-driven performance models to align supply chain strategy with business growth.
Overview
13
13
years of professional experience
Work History
Logistics Manager
One Source Freight Solutions
Remote
11.2021 - Current
- Direct oversight of end-to-end supply chain operations serving 20 or more clients across multiple industries.
- Built and managed partnerships with over 30 transportation providers, warehouses, and suppliers, driving improved delivery timeliness and service reliability.
- Negotiated carrier contracts and global procurement agreements, improving service quality, and reducing cost to serve.
- Designed and monitored supply planning and inventory optimization KPIs (on-time delivery, order accuracy, cost per shipment).
- Partnered with leadership to align logistics strategy with S&OP, and sustainability goals, improving scalability and resilience.
Lead Logistics Scheduler
Amazon
Remote
08.2020 - 10.2021
- Supported 337 delivery stations, managing escalations, last-mile routing, and nationwide supply planning.
- Improved on-time delivery by 10% through advanced routing optimization and SLA compliance.
- Maintained zero documented service misses over 14 months by driving demand planning accuracy and execution excellence.
- Audited workflows for sustainability and process compliance, ensuring alignment with corporate performance standards.
Distribution Manager
Clean Your Dirty Face
Austin
03.2020 - 08.2020
- Launched a new regional distribution center within 30 days, overseeing procurement, supply planning, and inventory flows.
- Developed standardized S&OP and demand planning processes that improved order accuracy and fulfillment efficiency.
- Scaled operations to support rapid company growth, while independently managing all warehouse responsibilities.
Fulfillment Expert
Enjoy Technology Inc.
San Antonio
07.2017 - 07.2019
- Managed inventory in NetSuite ERP to support real-time supply planning and last-mile fulfillment operations.
- Improved fleet performance and optimized delivery routes, ensuring SLA compliance under aggressive timelines.
- Trained and led teams on process improvements, inventory optimization, and sustainability initiatives.
Warehouse Manager
Phigenics
Warrenville
02.2013 - 06.2017
- Directed daily order fulfillment and warehouse operations, integrating demand planning, and inventory optimization strategies.
- Implemented a new inventory management system, reducing stock shortages by 20%, and boosting efficiency by 15%.
- Partnered with leadership to implement procurement and sustainability initiatives that reduced costs by 10%.
- Collaborated with sales and client teams to align supply chain processes with business growth and S&OP.
Education
Bachelor of Arts - Global Logistics Management
Arizona State University
Tempe, AZSkills
- Supply Chain Strategy & Optimization
- Supply Planning
- Demand Planning
- Global Procurement
- Inventory Optimization
- Logistics & Transportation Management
- Vendor & Contract Negotiation
- S&OP
- Sustainability & Cost Reduction
- Stakeholder & Client Relationship Management
- Skilled in Netsuite, SAP, SQL, Excel (Advanced), KPI Dashboards, Proprietary WMS & Routing Platforms
Websites
Selected Achievements
- 10% On-Time Delivery Improvement at Amazon by implementing advanced last-mile routing and SLA compliance strategies across 337 delivery stations.
- 20% Reduction in Stock Shortages at Phigenics by leading the rollout of a new inventory management system, boosting efficiency and client satisfaction.
- Successful Distribution Center Launch for Clean Your Dirty Face in under 30 days, creating scalable supply chain processes and S&OP alignment.
- Strategic Vendor Partnerships at One Source Freight Solutions, managing 30+ global logistics partners and driving measurable gains in cost efficiency and service reliability.
- Zero Service Misses over a 14-month period at Amazon, demonstrating precision in supply planning and large-scale logistics scheduling.
Timeline
Logistics Manager
One Source Freight Solutions
11.2021 - Current
Lead Logistics Scheduler
Amazon
08.2020 - 10.2021
Distribution Manager
Clean Your Dirty Face
03.2020 - 08.2020
Fulfillment Expert
Enjoy Technology Inc.
07.2017 - 07.2019
Warehouse Manager
Phigenics
02.2013 - 06.2017
Bachelor of Arts - Global Logistics Management
Arizona State University
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