Erica Miltenberger
Mattoon,IL
Summary
To obtain a position that will allow me to utilize my 20+ years’ experience as a customer service focused employee, which makes me a valuable asset. To accept a position that will enable me to use my strong communication and organizational skills, as well as my customer service background, and my ability to work well with others.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Site Supervisor of Security
Allied Universal Security Services
01.2012 - Current
- Provider to a safe and secure environment, along with employee/customer satisfaction
- Strong communication and solid listening skills
- Proven ability to leadership qualities
- Maintain 100% loyalty to all policies and procedures
- Accurately enforce rules and maintain a safe and secure environment
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards and client requirements.
Server
Cracker Barrel
06.2006 - 11.2016
- Provide superior guest service, friendliness, and restaurant cleanliness using the restaurant’s proven system and routines
- Promptly greet guests and complete orders
- Accurately complete itemized checks and discretely handle bill complications
- Bus tables and stock service areas with supplies
- Ensure that all expectations are met and exceeded by actively checking up with guests and quickly correcting issues
- Maintain 100% compliance to all policies and procedures
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Pizza Hut
01.2004 - 06.2006
- Accepted orders over the phone as well as in person
- Prepared and cooked food following proper recipes
- Cleaned the work area
- Worked under pressure while multi-tasking
- Proven ability to use leadership qualities
- Was in training for management prior to leaving
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associates of Science - Criminal Justice
Lake Land College
Mattoon, IL05.2010
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Ability to Work under Pressure
- Decision Making
- Leadership
- Site safety
- Safety awareness
- Security awareness
- Facility inspection
- Team leadership
- Decision-making
- Attention to detail
- Safety oversight
- Site inspection
Certification
- Illinois Permanent Employee Registration Card
- AHA Heartsaver First Aid
- CPR/AED
Timeline
Site Supervisor of Security
Allied Universal Security Services
01.2012 - Current
Server
Cracker Barrel
06.2006 - 11.2016
Server
Pizza Hut
01.2004 - 06.2006
Associates of Science - Criminal Justice
Lake Land College
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