Erica Milner
Chicago
Summary
Dynamic and results-driven professional with a proven track record at Raising Canes, excelling in customer service and teamwork. Recognized for exceptional communication skills and a strong attention to detail, I effectively resolved customer inquiries and trained new team members, enhancing service quality and operational efficiency.
Overview
26
26
years of professional experience
Work History
Restaurant Image
Rasing Canes
Chicago, IL
02.2023 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Topper
Just Salad
Chicago, IL
12.2022 - 03.2024
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Processed customer transactions efficiently using POS systems.
Housekeeper
Carlton at the Lake
Chicago, IL
07.1999 - 11.2022
- Supervised daily cleaning operations to ensure adherence to sanitation standards.
- Trained new team members on effective cleaning techniques and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Conducted regular inspections and maintained equipment for optimal performance.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Cashier
Qwick
Chicago, IL
11.2021 - 03.2022
- Managed cash register, ensuring accurate cash handling and balance reconciliation.
- Assisted customers with product inquiries, providing exceptional service and support.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Production Worker
Lou Malnatis Pizzeria
Chicago, IL
10.2021 - 01.2022
- Operated machinery to assemble products accurately and efficiently.
- Conducted quality checks to ensure adherence to production standards.
- Collaborated with team members to optimize workflow processes.
- Assisted in training new employees on safety protocols and equipment use.
Crew Trainer
Hearthside Foods
Romeoville, IL
11.2018 - 03.2021
- Trained and mentored new crew members on operational procedures and safety protocols.
- Ensured adherence to company standards by conducting regular performance evaluations of team members.
- Facilitated onboarding sessions for incoming staff, enhancing their understanding of roles and responsibilities.
- Implemented training programs that improved service efficiency and customer satisfaction ratings.
Cashier
Uncle Remus
Chicago, IL
03.2015 - 10.2018
- Trained new cashiers on operational procedures and customer service standards.
- Maintained clean and organized checkout area to enhance customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Delivery Wow
Chicago, IL
04.2007 - 09.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new representatives on company policies, systems, and best practices for customer interactions.
- Implemented feedback mechanisms to gather insights and drive continuous improvement in service quality.
Education
No Degree -
Rezin Orr High School
Chicago, ILSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Verbal communication
Timeline
Restaurant Image
Rasing Canes
02.2023 - 08.2025
Topper
Just Salad
12.2022 - 03.2024
Cashier
Qwick
11.2021 - 03.2022
Production Worker
Lou Malnatis Pizzeria
10.2021 - 01.2022
Crew Trainer
Hearthside Foods
11.2018 - 03.2021
Cashier
Uncle Remus
03.2015 - 10.2018
Customer Service Representative
Delivery Wow
04.2007 - 09.2012
Housekeeper
Carlton at the Lake
07.1999 - 11.2022
No Degree -
Rezin Orr High School