Erica Milner
Chicago
Summary
Dynamic and results-driven professional with a proven track record at Raising Canes, excelling in customer service and teamwork. Recognized for exceptional communication skills and a strong attention to detail, I effectively resolved customer inquiries and trained new team members, enhancing service quality and operational efficiency.
Overview
26
26
years of professional experience
Work History
Restaurant Image
Rasing Canes
02.2023 - 08.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Topper
Just Salad
12.2022 - 03.2024
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Processed customer transactions efficiently using POS systems.
Housekeeper
Carlton at the Lake
07.1999 - 11.2022
- Supervised daily cleaning operations to ensure adherence to sanitation standards.
- Trained new team members on effective cleaning techniques and safety protocols.
- Developed and implemented efficient cleaning schedules to optimize workflow.
- Conducted regular inspections and maintained equipment for optimal performance.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Cashier
Qwick
11.2021 - 03.2022
- Managed cash register, ensuring accurate cash handling and balance reconciliation.
- Assisted customers with product inquiries, providing exceptional service and support.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Production Worker
Lou Malnatis Pizzeria
10.2021 - 01.2022
- Operated machinery to assemble products accurately and efficiently.
- Conducted quality checks to ensure adherence to production standards.
- Collaborated with team members to optimize workflow processes.
- Assisted in training new employees on safety protocols and equipment use.
Crew Trainer
Hearthside Foods
11.2018 - 03.2021
- Trained and mentored new crew members on operational procedures and safety protocols.
- Ensured adherence to company standards by conducting regular performance evaluations of team members.
- Facilitated onboarding sessions for incoming staff, enhancing their understanding of roles and responsibilities.
- Implemented training programs that improved service efficiency and customer satisfaction ratings.
Cashier
Uncle Remus
03.2015 - 10.2018
- Trained new cashiers on operational procedures and customer service standards.
- Maintained clean and organized checkout area to enhance customer experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Delivery Wow
04.2007 - 09.2012
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Trained new representatives on company policies, systems, and best practices for customer interactions.
- Implemented feedback mechanisms to gather insights and drive continuous improvement in service quality.
Education
No Degree -
Rezin Orr High School
Chicago, ILSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Excellent communication
- Verbal communication
Timeline
Restaurant Image
Rasing Canes
02.2023 - 08.2025
Topper
Just Salad
12.2022 - 03.2024
Cashier
Qwick
11.2021 - 03.2022
Production Worker
Lou Malnatis Pizzeria
10.2021 - 01.2022
Crew Trainer
Hearthside Foods
11.2018 - 03.2021
Cashier
Uncle Remus
03.2015 - 10.2018
Customer Service Representative
Delivery Wow
04.2007 - 09.2012
Housekeeper
Carlton at the Lake
07.1999 - 11.2022
No Degree -
Rezin Orr High School
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