ERICA M. FOSCO
Bensenville
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Clerk/Customer Service Representative
Leyden Township
10.2022 - Current
- Provide quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
- Provide front-line customer service by answering phones, checking customers in and answering customers inquiries.
- Handle confidential information with discretion and comply with organizational policies and minimize workflow disruptions.
- Microsoft Office ( Word, Excel, Outlook )
- Manage daily administrative tasks, including data entry, document preparation and accounts receivable.
- Keep office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Maintained filing system and organized customer documents for easy retrieval of information.
Pool Cabana Supervisor/Skeet House/Bartender
Oak Park Country Club
2018 - 01.2022
- Trained, coached, and scheduled team member to maintain adequate coverage and high performance
- Organized workstations and maintained a clean, efficient, and welcoming environment.
- Managed youth programs and activities at the club pool.
- Ran the day to day operations of the snack shop and skeet house.
- Ensured compliance with food safety, sanitation, and health regulations at all times.
- Oversaw inventory levels, conducted stock checks, and placed orders to prevent storage and waste.
- Resolved customer concerns quickly and professionally to promote positive experiences and repeat business.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Service/Service Director/Ramp
United Airlines
01.1995 - 06.2017
- Responsible for scheduling and ontime performance of ground crew.
- Supervised gate and ramp areas.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Delivered exceptional customer service in high-pressure environments while maintaining a professional and friendly attitude.
- Assisted passengers with check-in, baggage, special accommodations and travel documentation.
- Utilized airline systems ( Apollo, Fast-Air, Blue-Box )
- Communicated with flight crew, ramp agents and supervisors to support on-time departures.
- Ensured compliance with FAA, TSA, and airline policies during check-in, boarding and baggage handling.
Education
Accounting and Business Classes
College of Du Page
Wheaton, IL01.1989
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Driscoll Catholic High School
Addison, IL01.1988
Skills
- Team building
- Waste reduction
- Complaint resolution
- Punctuality and reliability
- Hospitality and accommodation
- Appointment scheduling
- Multitasking and organization
- Problem-solving
- Problem resolution
- Data entry
- Positive and professional
- Money handling
Certification
- Certified Bartender, Oak Park Country Club- 2018-2022
Timeline
Clerk/Customer Service Representative
Leyden Township
10.2022 - Current
Customer Service/Service Director/Ramp
United Airlines
01.1995 - 06.2017
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Driscoll Catholic High School
Pool Cabana Supervisor/Skeet House/Bartender
Oak Park Country Club
2018 - 01.2022
Accounting and Business Classes
College of Du Page