Summary
Overview
Work History
Education
Skills
Timeline
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Erica Meeks

Chicago

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

27
27
years of professional experience

Work History

Medical Administrative Assistant

Jackson Park Hospital
01.2020 - Current


  • Answer multi-line phones, operate fax and copy machines, and scheduled patients.
  • Familiar with working with EMR systems
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Supported office staff and operational requirements with administrative tasks.
  • Called patients to confirm scheduled appointments day in advance.
  • Conducted insurance verification and pre-authorizations and managed patient charts.


  • Greeted patients and provided required paperwork to facilitate services.


  • Collaborated with healthcare professionals to maintain high-quality care across departments.

Teacher

Jellybean Learning Center
01.2012 - 01.2020
  • Created and developed lesson plans to meet students' academic needs.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Created lessons and online testing materials to facilitate remote learning.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Developed and implemented classroom routines to address varying student needs.

Teacher’s Assistant

Jellybean Learning Center II
01.2009 - 01.2012
  • Create weekly lesson plans.
  • Build relationships with children.
  • Create and organize creative activities and crafts.
  • Communicate with parents about their child’s growth and development

Doctor’s Assistant

AM OVERTON JR, PODIATRIST
01.2005 - 01.2007
  • Referred to and consulted with physicians and other healthcare providers on patient care.
  • Recorded patient history to accurately track conditions, progress and diagnosis for comprehensive medical records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Sales Representative

Osco Drugs
01.1998 - 01.1999
  • Handled stock and assisted in managing flow and stock in department store.
  • Greeted and assisted grocery shoppers in finding products.
  • Generated advertising brochure for vendor use.
  • Contributed to team objectives in fast-paced environment.
  • Recorded accurate and efficient records in customer database.

Education

High School Diploma -

Calumet High School
Chicago, IL

Skills

  • Multi-line phone operations
  • Inter-office communication
  • Charting and clinical documentation
  • Inventory stocking
  • Correspondence management
  • Referral coordination
  • Program coordination
  • Medical office management
  • Case history documentation
  • Appointment scheduling
  • Document management
  • Workflow coordination

Timeline

Medical Administrative Assistant

Jackson Park Hospital
01.2020 - Current

Teacher

Jellybean Learning Center
01.2012 - 01.2020

Teacher’s Assistant

Jellybean Learning Center II
01.2009 - 01.2012

Doctor’s Assistant

AM OVERTON JR, PODIATRIST
01.2005 - 01.2007

Sales Representative

Osco Drugs
01.1998 - 01.1999

High School Diploma -

Calumet High School

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Erica Meeks