ERICA L. PANTUSO
Downers Grove
Summary
Executive with a strong track record in revenue growth and effective team leadership. Expertise in implementing strategic initiatives that increase member value and boost organizational performance.
Overview
31
31
years of professional experience
Work History
Senior Vice President (SVP), Membership, Programs and Services
American College of Sports Medicine
Indianapolis
01.2022 - 01.2025
- Company Overview: American College of Sports Medicine (ACSM) is dedicated to advancing the knowledge and practice of sports medicine and exercise science.
- Responsible for leading a division with a mission to align ACSM's various program areas to better represent the depth and breadth of ACSM's member value proposition and support the needs of members.
- Lead a team of senior and non-senior level direct reports and will be responsible for leading top line revenue growth of dues and non-dues-based revenue.
- Lead the introduction of new value-added products and services and will work collaboratively across the organization to ensure that ACSM products, services, and events enhance the member experience.
- Directly reporting to the Chief Operating Officer (COO), this position will be critical to driving innovation and strategy to create a culture where 'membership is everyone’s business.'
- Developing and implementing strategies, programs, initiatives, and structures to ensure excellent member, certified and nonmember experiences and meet organizational goals.
- Setting and managing the departmental budgets, and Board of Trustee-level reporting on metrics.
- American College of Sports Medicine (ACSM) is dedicated to advancing the knowledge and practice of sports medicine and exercise science.
Optimization and Change Strategist
ACCELERATE
Chicago
01.2021 - 01.2022
- Developed and maintained an in-depth understanding of change road map, operational challenges, and planned implementations while collaborating with key stakeholders to ensure business change was effective and timely.
- Identified business readiness risks, issued at project and domain level, and worked across organizations to mitigate each accordingly.
- Drove management and success of customer success team, including building department, policies and procedures, and business practices.
- Developed and maintained operating models, business process designs, KPIs, operational reporting, and organizational guidelines with relevant functions and stakeholders.
- Created engagement and user growth campaigns, as well as internal and external training and platform overviews.
Vice President, Operations, North America
HIMSS
Chicago
01.2016 - 01.2021
- Company Overview: HIMSS is a global advisor and thought leader supporting the transformation of health through information and technology.
- Drove programs and growth, ensuring all operational departments proved sufficient in effectively achieving the organization’s mission, financial, and tactic goals.
- Assumed direct strategic, budgetary, and management authority for the key following departments, including communications, marketing, strategic relations, and corporate membership.
- Provided crucial leadership for organization’s annual conference, largest healthcare conference and exhibition in the world.
- Created and implemented HNA annual plan while overseeing the development of the annual budget.
- HIMSS is a global advisor and thought leader supporting the transformation of health through information and technology.
Vice President, Member Services
HIMSS
Chicago
01.2012 - 01.2016
- Maintained oversight of all membership products, strategic partnerships, customer service, chapters, and volunteer programs.
- Oversaw and managed events, membership recruitment, and retention.
- Guided and managed annual planning and budgeting processes.
Vice President, Regional Affairs
HIMSS
Chicago
01.2010 - 01.2012
- Guided primary initiative of building strategic relationships, equipping stakeholders at regional and local levels with HIMSS products, services, and education.
- Directed and fostered strategically important connections with local and regional healthcare and government to achieve widespread EHR adoption.
Vice President, Member Services
HIMSS
Chicago
01.2006 - 01.2010
- Directed development and execution of membership services and products.
- Oversaw strategic direction and management of the HIMSS customer database, member invoicing, and data integrity.
Director, Member Services
HIMSS
Chicago
01.2004 - 01.2006
Manager, Business Development
HIMSS
Chicago
01.2002 - 01.2004
Coordinator, Membership
HIMSS
Chicago
01.1999 - 01.2002
Chapter Liaison
WOMEN’S COUNCIL OF REALTORS
Chicago
01.1994 - 01.1999
Education
B.A. - Political Science
WESTERN KENTUCKY UNIVERSITY
Bowling Green, KentuckySkills
- Intercom and Zendesk
- Membership engagement
- Revenue growth
- Strategic planning
- Budget management
- Product development
- Operational efficiency
- Stakeholder collaboration
- Performance metrics
- Team leadership
- Customer relationship management
- Change management
- Effective communication
- Problem solving
- Innovation facilitation
- Business development
- Staff development
- Financial management
- Wrike project management
- Microsoft Office tools
- Cross-functional coordination
- Financial reporting
- Corporate communications
- Organizational development
- Policies and procedures
Affiliations
- American Society of Association Executives
- Association Forum
Timeline
Senior Vice President (SVP), Membership, Programs and Services
American College of Sports Medicine
01.2022 - 01.2025
Optimization and Change Strategist
ACCELERATE
01.2021 - 01.2022
Vice President, Operations, North America
HIMSS
01.2016 - 01.2021
Vice President, Member Services
HIMSS
01.2012 - 01.2016
Vice President, Regional Affairs
HIMSS
01.2010 - 01.2012
Vice President, Member Services
HIMSS
01.2006 - 01.2010
Director, Member Services
HIMSS
01.2004 - 01.2006
Manager, Business Development
HIMSS
01.2002 - 01.2004
Coordinator, Membership
HIMSS
01.1999 - 01.2002
Chapter Liaison
WOMEN’S COUNCIL OF REALTORS
01.1994 - 01.1999
B.A. - Political Science
WESTERN KENTUCKY UNIVERSITY
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